Christie Shaver
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Charter Bus Lines
09.2011 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Detailed payment options and explained price, receipt and billing details to customers.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Customer Service Representative
Budget Rent-A-Car
03.2007 - 08.2010
- Answered multiple phone lines, Qualified customers to rent vehicles, Dealt with overdue accounts and payments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Customer Service Representative
King George Self Storage
09.2006 - 03.2007
- Helping customers rent a storage unit, Contacting customers who were behind in payments
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Head Cashier
Sport Chek, Guildford Town Centre
06.2003 - 06.2005
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Medical Office Administration -
Academy of Learning
Cranbrook, BC08.2006
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.2003
Skills
- Customer Service Experience
- Proficient in MS Word, Excel, Outlook
- Accurate keyboarding skills 60 WPM
- Team oriented with excellent communication skills
- Organized with excellent time management abilities
- Clerical Support
- Money Handling Abilities
Telephone
(604) 765-0780
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Charter Bus Lines
09.2011 - 04.2015
Customer Service Representative
Budget Rent-A-Car
03.2007 - 08.2010
Customer Service Representative
King George Self Storage
09.2006 - 03.2007
Head Cashier
Sport Chek, Guildford Town Centre
06.2003 - 06.2005
Medical Office Administration -
Academy of Learning
High School Diploma -
Queen Elizabeth Secondary
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