Christie Mitzel
Unity,SK
Summary
Conscientious and compassionate human resources professional with drive for, developing and retaining CRS employees. Skilled at partnering with Team Leaders to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
The Delta Co-operative Association Ltd
02.2013 - Current
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
HR Manager/Credit Manager
The Delta Co-op Association Ltd
02.2007 - 02.2013
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Branch Manager
CIBC
08.2004 - 01.2007
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
- Developed strategic plans for day-to-day financial operations.
Assistant Branch Manager
CIBC
12.2002 - 08.2004
- Collaborated with bank manager on scheduling, hiring decisions.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Observed, coached and developed tellers in support of reaching performance objectives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained scheduling for branch to keep shifts appropriately staffed.
- Assessed employee performance and developed improvement plans.
Education
Bachelor of Arts - Economics
University of Saskatchewan
Saskatoon, SK04.2002
Skills
- Benefits Administration
- Payroll Administration
- Succession Planning
- Employee Relations
- Leadership Development
- Talent Management
- Recruitment and Hiring
- Compensation and Benefits
- Performance Management
- Training and Development
- Talent Acquisition
Languages
English
Full Professional
CPHR Candidate
Currently enrolled to complete my designation.
Timeline
Human Resources Manager
The Delta Co-operative Association Ltd
02.2013 - Current
HR Manager/Credit Manager
The Delta Co-op Association Ltd
02.2007 - 02.2013
Branch Manager
CIBC
08.2004 - 01.2007
Assistant Branch Manager
CIBC
12.2002 - 08.2004
Bachelor of Arts - Economics
University of Saskatchewan
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