Christie McVey
Calgary,Canada
Summary
Safety-focused, proactive professional with strength in collaboration, flexibility and critical thinking. Proficient in leveraging business relationships, teamwork and “good old fashioned customer service” to achieve results.
Dynamic individual with hands-on experience in Project Management, Training, Deployment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Training, Adoption and Deployment Team (TAD Team)
Day & Ross
Calgary, Alberta
06.2021 - Current
- Orchestrated planning and coordination efforts with cross-functional and operational teams to ensure comprehensive understanding of processes and standard operating procedures.
- Oversaw the comprehensive development of training materials, coordinating efforts with colleagues to ensure timely and quality output.
- Managed troubleshooting processes to resolution, contributing to a positive environment and successful outcomes during national deployments.
- Achieved high participant satisfaction through effective scheduling and tracking of registrations. Enhanced training impact by conducting thorough post-event follow-ups to evaluate understanding and relevance. Improved overall training experience by addressing participant feedback promptly.
- Streamlined training processes to ensure compliance with new systems, strengthening collaboration and rapport among employees across all departments.
- Coordinated defect identification, tracking, and resolution processes while optimizing training schedules around material constraints.
- Travelled Nationally from British Columbia to the Maritimes, managing time, company assets and expenses whilst providing exceptional guidance and support
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured coverage and continuity of service by committing to varied shifts, including nights, weekends, and holidays.
- Employed critical thinking techniques to systematically identify problems, evaluate options, and implement effective decisions.
- Acquired proficiency in diverse technology and software applications, ensuring seamless adaptation to evolving tools.
- Implemented effective organizational strategies and time management techniques to successfully manage concurrent projects.
Emergency Communications Specialist (Operations, Dispatch and Logistics, Call Processing, Administrative)
STARS Air Ambulance
Calgary, Alberta
04.2013 - 04.2021
- Developed and maintained relationships with donors, stakeholders, and clients to promote awareness of the organization's mission and initiatives.
- Developed and organized detailed event reports across various timeframes to facilitate trend analysis and evaluate mission effectiveness.
- Managed upwards of 1000 incoming and outgoing calls per week while maintaining a high level of accuracy to ensure positive patient and ERP outcomes.
- Maintained adherence to legal standards related to patient care privacy and FOIP regulations to safeguard sensitive information.
- Optimized work processes and conducted comprehensive training for new hires, focusing on maintaining consistent and efficient workplace operations.
- Assisted in organizing and executing corporate events, trade shows, and fundraising galas to promote public interaction and achieve fundraising objectives.
- Collaborated in beta testing of new dispatch software, adhering to critical deadlines for program rollout.
- Oversaw the formulation and publication of a code of conduct, aimed at promoting positive behavior and enhancing workplace safety for all staff members.
- Facilitated communication of essential STARS mission information to diverse stakeholders, ensuring adherence to standard operating procedures and Transport Canada regulations for optimal patient outcomes.
- Integrated radio communications and various software systems to compile real-time data, enhancing continuity of patient care and safeguarding crew and stakeholder interests.
Administrative Services Assistant to Vice President, Human Resources & Administration
Mancal Group
Calgary, Alberta
11.2008 - 04.2013
- Oversaw coordination initiatives across departments, enhancing the handling of lease agreements, subleases, construction activities, and repair requests.
- Facilitated efficient troubleshooting of technical challenges associated with hardware, software, and office furniture, promoting seamless operational functionality.
- Orchestrated welcoming experiences for all incoming clients, stakeholders, and new hires to enhance organizational reputation.
- Managed logistics and scheduling for new hire onboarding sessions, fostering a welcoming and informative experience.
- Developed and maintained training manuals and standard operating procedures to ensure operational consistency and support team integration.
- Monitored and optimized inventory systems to ensure consistent availability of essential supplies for daily office activities.
- Composed and managed professional correspondence for executives, facilitating effective communication of critical information to external stakeholders.
- Managed invoice processing operations to guarantee on-time vendor payments and preserve the integrity of financial records.
- Managed sensitive and confidential information with utmost discretion, ensuring adherence to PIPA and FOIP regulations in corporate and family contexts.
- Tracked and communicated ongoing issues and deficiencies to VP, facilitating effective follow-up and resolution throughout project lifecycle.
- Analyzed staff availability and projected demands to create efficient work schedules for a team of 6-8, facilitating optimal support coverage for executives and business units.
- Oversaw development of business continuity and ERP strategies. Led efforts to enhance office safety protocols and manage first aid resources effectively.
- Managed all aspects of event planning for staff functions, fundraisers, and board meetings, overseeing logistics, execution, and post-event analysis.
Education
Emergency Medical Dispatch
National Academy of Emergency Medical Dispatch
USACritical Incident Stress Managment
STARS Safety Certification
Miami ,Florida USARestricted Radio Operator Certificate – Aeronaut
STARS Air Ambulance
Calgary, ABEmergency Medical Dispatch
National Academy of Emergency Medical Dispatch
USASkills
- Autonomous task manager
- Proficient in computer operations
- Critical analysis and quick judgment
- Collaborative team member
- Operational excellence advocate
- Transport operations management
- Detail-oriented data management
- Expert report writing for quality management
- Effective communicator
- Adaptability in dynamic environments
- Project coordination
Certification
- First Aid, CPR and AED – Certification- Alberta Heart and Stroke Foundation | 2013 - 2021
- Incident Command Structure Level 1- Certification- STARS | Calgary | Mar 2018
- Air Medical Resource Management – Certification- STARS | Calgary | Mar 2018
- Critical Incident Stress Management – Certification- STARS | Calgary | Mar 2018
- Emergency Medical Dispatch –Certification- National Academy Emergency Dispatch USA | 2013 – 2020
- Restricted Radio Operator Certificate – Aeronautical- STARS | Calgary | Apr 2013
- Emergency Medical Responder – Certification- SAIT | Calgary, Alberta | 2013
- TDG & WHMIS – Certification - SAIT| Calgary, Alberta | 2013
- SOLAS (Safety of Life at Sea) – Certification- Carnival Cruise Lines | Miami, FL | 1999 - 2003
- Survival Craft Crew (SCC) – Certification- Carnival Cruise Lines | Miami, FL | 1999 - 2003
- Crowd and Crisis Control – Certification- Carnival Cruise Lines | Miami, FL | 1999 - 2003
Languages
French
Limited Working
Timeline
Training, Adoption and Deployment Team (TAD Team)
Day & Ross
06.2021 - Current
Emergency Communications Specialist (Operations, Dispatch and Logistics, Call Processing, Administrative)
STARS Air Ambulance
04.2013 - 04.2021
Administrative Services Assistant to Vice President, Human Resources & Administration
Mancal Group
11.2008 - 04.2013
Emergency Medical Dispatch
National Academy of Emergency Medical Dispatch
Critical Incident Stress Managment
STARS Safety Certification
Restricted Radio Operator Certificate – Aeronaut
STARS Air Ambulance
Emergency Medical Dispatch
National Academy of Emergency Medical Dispatch