Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christie Inen

Markham,Ontario

Summary

Reliable and dynamic Service Associate with a 8 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.

Overview

8
8
years of professional experience

Work History

Service Associate (remote)

Wayfair
08.2022 - 09.2023
  • Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

Customer Service Representative

Service Ontario
03.2021 - 11.2021
  • Make quality judgments of citizens perusing their permanent Ontario residence
  • Utilize my professional discretionary abilities to verify documents
  • Assist new hires with learning rules and regulations within the office.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Key Holder/Customer Service Specialist

La Vie En Rose Outlet & Aqua
10.2017 - 03.2021
  • Constantly exceeded sales expectations by thousands each evaluation
  • Maintained desirability within visual merchandise
  • Clothes always organized and folded
  • Trained new employees on products and procedures.


Informations Officer

Elections Canada
10.2019 - 10.2019
  • Spearheaded efforts in maintaining up-to-date digital archives of essential company documents, making retrieval quick and efficient when needed.
  • Evaluated emerging technologies for potential integration into existing information management frameworks, ensuring continuous improvement in operations.
  • Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
  • Managed the creation and distribution of high-quality informational material for both internal and external stakeholders.

Food Prep/Waitress

The Works
07.2016 - 10.2016
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Cleaned work areas, equipment, utensils, dishes, and silverware in a quick and efficient manner
  • Assisted cooks and kitchen staff with various tasks as needed, and provide cooks with needed items


Host

Vital Life Vegan
08.2015 - 09.2016
  • Performed cashier duties including handling payments by cash, credit cards, vouchers and issued receipts, refunds and change due to customers
  • Greeted customers and informed them of any promotions going on in store
  • Worked calmly in fast-paced environments while delivering superior customer service through maintaining a highly positive and professional attitude

Education

High School Diploma -

Erindale Secondary School
Mississauga, ON
09.2021

Skills

  • Responsible and reliable with a strong work ethic
  • Exceptional interpersonal skills, determined to provide superior customer service
  • Able to effectively multi-task, work well in fast paced environments and prioritize tasks
  • Works well independently with minimal supervision, or effectively within a team to succeed common goals
  • Motivated to work and eager to learn, takes initiative to go over and beyond any role given
  • Documentation expertise
  • Leadership skills
  • Effective Time Management Skills
  • Team goals

Timeline

Service Associate (remote)

Wayfair
08.2022 - 09.2023

Customer Service Representative

Service Ontario
03.2021 - 11.2021

Informations Officer

Elections Canada
10.2019 - 10.2019

Key Holder/Customer Service Specialist

La Vie En Rose Outlet & Aqua
10.2017 - 03.2021

Food Prep/Waitress

The Works
07.2016 - 10.2016

Host

Vital Life Vegan
08.2015 - 09.2016

High School Diploma -

Erindale Secondary School
Christie Inen