Christie Inen
Markham,Ontario
Summary
Reliable and dynamic Service Associate with a 8 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
8
8
years of professional experience
Work History
Service Associate (remote)
Wayfair
08.2022 - 09.2023
- Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Customer Service Representative
Service Ontario
03.2021 - 11.2021
- Make quality judgments of citizens perusing their permanent Ontario residence
- Utilize my professional discretionary abilities to verify documents
- Assist new hires with learning rules and regulations within the office.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Key Holder/Customer Service Specialist
La Vie En Rose Outlet & Aqua
10.2017 - 03.2021
- Constantly exceeded sales expectations by thousands each evaluation
- Maintained desirability within visual merchandise
- Clothes always organized and folded
- Trained new employees on products and procedures.
Informations Officer
Elections Canada
10.2019 - 10.2019
- Spearheaded efforts in maintaining up-to-date digital archives of essential company documents, making retrieval quick and efficient when needed.
- Evaluated emerging technologies for potential integration into existing information management frameworks, ensuring continuous improvement in operations.
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Managed the creation and distribution of high-quality informational material for both internal and external stakeholders.
Food Prep/Waitress
The Works
07.2016 - 10.2016
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Cleaned work areas, equipment, utensils, dishes, and silverware in a quick and efficient manner
- Assisted cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
Host
Vital Life Vegan
08.2015 - 09.2016
- Performed cashier duties including handling payments by cash, credit cards, vouchers and issued receipts, refunds and change due to customers
- Greeted customers and informed them of any promotions going on in store
- Worked calmly in fast-paced environments while delivering superior customer service through maintaining a highly positive and professional attitude
Education
High School Diploma -
Erindale Secondary School
Mississauga, ON09.2021
Skills
- Responsible and reliable with a strong work ethic
- Exceptional interpersonal skills, determined to provide superior customer service
- Able to effectively multi-task, work well in fast paced environments and prioritize tasks
- Works well independently with minimal supervision, or effectively within a team to succeed common goals
- Motivated to work and eager to learn, takes initiative to go over and beyond any role given
- Documentation expertise
- Leadership skills
- Effective Time Management Skills
- Team goals
Timeline
Service Associate (remote)
Wayfair
08.2022 - 09.2023
Customer Service Representative
Service Ontario
03.2021 - 11.2021
Informations Officer
Elections Canada
10.2019 - 10.2019
Key Holder/Customer Service Specialist
La Vie En Rose Outlet & Aqua
10.2017 - 03.2021
Food Prep/Waitress
The Works
07.2016 - 10.2016
Host
Vital Life Vegan
08.2015 - 09.2016
High School Diploma -
Erindale Secondary School