Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Christie Hunter

Lacombe,AB

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Shoppers Drug Mart. Excelled in staff supervision and inventory control, significantly improving store performance. Skilled in problem-solving and team building, adept at fostering a positive work environment and driving sales through strategic planning and customer service excellence.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Shoppers Drug Mart
05.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Cashier Manager

Shoppers Drug Mart
06.2016 - 05.2019
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Education

Diploma -

Thorhild Central School
Thorhild, AB
05.2005

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Customer Service Management
  • Staff Supervision
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Hiring and Training
  • Staff Management
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Goals and performance

Languages

English
Full Professional

Timeline

Assistant Store Manager

Shoppers Drug Mart
05.2019 - Current

Cashier Manager

Shoppers Drug Mart
06.2016 - 05.2019

Diploma -

Thorhild Central School
Christie Hunter