Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of PMO Governance Reporting and Process
Foundever
01.2024 - Current
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Ensured project alignment with organizational goals through regular synchronization meetings and strategy discussions.
Facilitated workshops to collect project requirements and user feedback.
Streamlined PMO processes by implementing standardized project management methodologies and tools.
Senior Program Manager
Foundever
01.2022 - 01.2024
Responsible for leading integrations, acquisitions, special initiatives, collaborations, and programs through the comprehensive and innovative program and project management
Completed thorough operational, as well as financial, due diligence, and analytics to assess sustainability, budget, and timeline of projects prior to initiation phase
Developed proposal, project charter, and success metrics for all stakeholders, in alignment with organizational strategic vision
Provided retrospective upon implementation of the project to measure execution success and better inform constitution of future projects
Developed detailed project plans that strengthen integrity and feasibility of execution within the timeframe
Identified risks, resource allocation, training needs, and recommend mitigation solutions that enable teams to reach goals within all phases
Managed communication and facilitate collaborative meetings with external clients and stakeholders - serving as liaison to multiple parties with diplomacy, motivation, and enthusiasm to fortify project timeline.
Senior Project Manager
Sitel
04.2021 - 08.2022
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
Communicate project plans and progress to key stakeholders and project contributors
Maintained schedules to meet key milestones in every project phase
Kept projects on schedule and within budget while serving as project leader
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application design and planning sessions to validate requirements.
Project Manager
Sitel
08.2020 - 04.2021
Modified and directed project plans to meet organizational needs
Drove team success through shared vision and recognition of quality performance
Identify plans and resources required to meet project goals and objectives
Maintain open communication by presenting regular updates on project status to customers
Managed New Business Ramps expanded to multiple countries with a hybrid management approach with a focus on agility, stakeholder engagement, risk mitigation, efficiency, and customer satisfaction for top clients
Manage Ramp Downs with a focus on efficiency and cost
Launch pilots towards success and expansion by collaborating with Account Management and Sales, and targeting an understanding of overall business expansion strategies
Supported and executed the development of the 2020 Global BCP process for COVID that moved all AMERIPAC agents home
Supported Organizational Initiative MAXInsiders as a regional leader and point of contact to drive results.
Associate Project Manager
Sitel
09.2019 - 08.2020
Learn Sitel Project Management Processes
Conduct client and internal calls
Track deliverables for all work streams and stakeholders
Monitor risk
Support seasonal ramps of over 1000 agents for top clients.
Administrative Coach
SITEL
01.2016 - 09.2018
Creating new logins for all new hires
Handling Kronos for all Cox and Equifax agents
Handling invoicing and bonus for COX
Monitor Real Time adherence, call statistics & communicate with Supervisors to ensure on/off phone activity is managed efficiently throughout the day
Monitor intra-day call volume to ensure call volume is compliance to forecast agreements.
Mentor
SITEL
08.2014 - 01.2016
Provide a wealth of knowledge and support to agents
Nurtured and assisted in the development of skills trainees required to perform their jobs effectively
Evaluate and recommended improvements based on associates behavior in OCP
Provide positive reinforcement and encouragement in the agent's success.
Workforce Real Time Analyst
SITEL
08.2008 - 08.2014
Monitor Real Time adherence, call statistics & communicate with Supervisors to ensure on/off phone activity is managed efficiently throughout the day
Monitor intra-day call volume to ensure call volume is compliance to forecast agreements.
Customer Service Representative
SITEL
03.2001 - 08.2008
Provided accurate and appropriate information in response to customer inquiries
Addressed customer service inquiries in a timely and accurate manner.
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Senior PMO Governance, Reporting & Control Engineer at Consultancy Group Company (CG)Senior PMO Governance, Reporting & Control Engineer at Consultancy Group Company (CG)