Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christie Brooks

#21 - 5900 Jinkerson Road, Chilliwack,BC

Summary

Dynamic manager with a proven track record at a Dental Clinic, excelling in service excellence and team leadership. Skilled in prioritization and scheduling, I effectively communicate and solve complex problems, driving operational efficiency and enhancing patient satisfaction. My decision-making abilities have consistently led to improved team performance and client experiences.

Overview

14
14
years of professional experience

Work History

Manager

Clayburn Dental
06.2024 - Current

Office Manager / Reception

Promontory Heights Dental
08.2018 - 06.2024
  • Hire/Fire/Train Staff
  • Staff reviews and growth Planning
  • Mediating staff conflicts
  • Scheduling appointments
  • Maintain social media accounts and contests
  • Proficient with ClearDent
  • Processing insurance payments
  • Accounts payable / delinquent account recovery
  • Providing accurate estimates for treatment plans in coordination of benefits
  • Obtaining, verifying and explaining insurance details to patients
  • Sending referrals to specialists
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Completed bi-weekly payroll for employees.

Reception

The Mark Dental Group
05.2017 - 08.2018
  • Operate and maintain front office operating systems
  • Scheduling appointments
  • Proficient with exam
  • Accounts payable / delinquent account recovery
  • Providing accurate estimates for treatment plan in coordination of benefits
  • Obtaining, verifying and explaining insurance details to patients
  • Coordinate with other offices to ensure best service for patients

Receptionist

123 Dental
04.2015 - 05.2017
  • Operate and maintain front office operating procedures
  • Scheduling appointments
  • Proficient with tracker systems
  • Accounts payable / delinquent account recovery
  • Assist in treatment coordination and planning for patients
  • Providing accurate estimates for treatment plans in coordination of benefits
  • Obtaining, verifying and explaining insurance details to patients
  • Coordinate with other offices to ensure best service for patients

Receptionist/Treatment Coordinator

Orthodontic Office
01.2012 - 04.2015
  • Operate and maintain front office operating procedures
  • Scheduling appointments
  • Proficient with TOPS system
  • Implement and manage marketing/social media strategies
  • Accounts payable/delinquent account recovery
  • Assist in treatment coordination and planning for patients
  • Coordinate with other offices to ensure best service for patients

Education

Some College (No Degree) - Dental Office Receptionist Assistant/January 2012

University of The Fraser Valley
Abbotsford, BC

Skills

  • Service excellence
  • Team leadership
  • Prioritization and scheduling
  • Decision-making
  • Effective verbal communication
  • Complex Problem-solving

Languages

English

Timeline

Manager

Clayburn Dental
06.2024 - Current

Office Manager / Reception

Promontory Heights Dental
08.2018 - 06.2024

Reception

The Mark Dental Group
05.2017 - 08.2018

Receptionist

123 Dental
04.2015 - 05.2017

Receptionist/Treatment Coordinator

Orthodontic Office
01.2012 - 04.2015

Some College (No Degree) - Dental Office Receptionist Assistant/January 2012

University of The Fraser Valley

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Christie Brooks