CHRISTIANO FERREIRA
Vancouver,Canada
Summary
Marketing graduate from Thompson Rivers University passionate about leveraging consumer insights to drive impactful marketing strategies. Proficient in digital marketing, market research, and brand management
Overview
6
6
years of professional experience
Work History
Retail Team Leader
Value Village
07.2024 - 12.2024
- - Provided excellent customer service, swiftly resolving issues and maintaining a positive store environment.
- - Coordinated team members on the sales floor and at registers to optimize workflow and coverage.
- - Supported training of new employees and delegated daily tasks.
- - Completed and reviewed daily reports to assist with operational decisions.
Head Cashier
Real Canadian Superstore
09.2022 - 04.2023
- - Led front-end operations, ensuring efficient transaction processing and exceptional customer service.
- - Trained and coached new cashiers and provided on-the-spot support during busy hours.
- - Maintained compliance with company policies and procedures while promoting promotions and loyalty programs.
Sales Floor Specialist
SKECHERS
05.2022 - 08.2022
- - Supported team leadership by mentoring new staff on sales techniques and product knowledge.
- - Maintained brand-aligned visual merchandising and organized floor layout.
- - Drove a 25% monthly sales increase through upselling, client follow-up, and high-impact customer interactions.
Retail Operations Associate
Winners, Marshalls, HomeSense TJX Canada
09.2021 - 03.2022
- - Oversaw replenishment processes and monitored sales floor standards.
- - Supported store leadership by acting as a point of contact during supervisor absences.
- - Helped onboard new hires and maintained stockroom organization and inventory flow.
Retail Supervisor
Your Independent Grocer
02.2019 - 07.2019
- - Supervised a team in daily operations, managing schedules, customer service, and inventory accuracy.
- - Participated in leadership training programs focused on store performance and growth.
- - Handled escalated customer issues and maintained store performance metrics.
- Resolved customer issues according to established guidelines (refunds, exchanges, etc.) Promoted the CSI Survey
Education
BBA - Marketing
Thompson Rivers University
Kamloops, BC05-2024
Diploma - Service Excellence For Business (hospitality)
ILAC COLLEGE
Vancouver, BC01-2019
Skills
- Microsoft Office Suite
- Adobe Illustrator and InDesign
- Customer service and interpersonal communication
- Attention to detail and ability to thrive in fast-paced environments
- Retail operations and sales experience
- Marketing strategies and concepts
Timeline
Retail Team Leader
Value Village
07.2024 - 12.2024
Head Cashier
Real Canadian Superstore
09.2022 - 04.2023
Sales Floor Specialist
SKECHERS
05.2022 - 08.2022
Retail Operations Associate
Winners, Marshalls, HomeSense TJX Canada
09.2021 - 03.2022
Retail Supervisor
Your Independent Grocer
02.2019 - 07.2019
BBA - Marketing
Thompson Rivers University
Diploma - Service Excellence For Business (hospitality)
ILAC COLLEGE
Similar Profiles
Willow BakerWillow Baker
Sales Associate at Value VillageSales Associate at Value Village
Aarti PooniaAarti Poonia
Customer Service Representative at Value VillageCustomer Service Representative at Value Village
Madisyn Davila-DeptawaMadisyn Davila-Deptawa
Associate Production Manager at Value VillageAssociate Production Manager at Value Village