Christianna Turner

Event Planing & Execution

• Initial client contact, creating detailed timelines for each phase of an event project, and ensuring timely completion of all tasks

Team Management

• Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events
• Facilitated efficient communication between team members by maintaining organized records of event plans, schedules, and contacts

Client Relations

• Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees

Hospitality Management

• Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.

Role Responsibilities Brand Experience

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Leadership & Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources

Visual & Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product ; ensures omni-channel orders are processed timely and accurately

• Get to know each member/prospective member/guest
• Provide membership options and help determine the best option based on their personal fitness goals
• Support new members familiarizing them with the club and equipment
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Perform additional duties and responsibilities as assigned

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Works with management and fellow employees
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations
• Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand

Developing People

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participates in the training of Team Members
• Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor
• Oversee proper product preparation, rotation, portioning, cooking and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times

Supervision and Safety

• Monitoring children's safety and well-being, ensuring a secure environment
• Fostering a nurturing and stimulating environment that promotes positive development.
• Light house cleaning

Daily Care

• Providing basic needs like feeding, diapering, dressing, medication reminders, & hygiene.
• maintaining consistent routines for meals, naps, and playtime.

Educational Activities

• Planning and implementing activities that promote learning, exploration, and development of skills