Christian Meza
Panorama City
Summary
Motivated to better assist the community while guaranteeing to exceed in guest satisfaction, company relations and growth. Expanding within 5 years of retail, overcoming obstacles and adapting to change while maintaining relationships with clients and company. Bringing strong focus encouragement dedicated to day-to-day problem-solving ready to tackle new challenges and advance objectives.
Overview
5
5
years of professional experience
Work History
Teller & Call Center Representative
Gain Federal Credit Union
Burbank, USA
03.2023 - Current
- Ability to navigate new software and process alternative bill payments.
- Delivering a roadmap of products to assist members’ day-to-day needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Efficient at meeting deadlines and working on new project initiatives.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Maintained member relations through clear and effective communication with a timely follow-up approach.
- Proficient in handling high call volumes, logging data, and solving internal requests.
- Strengthened customer relation with personalized service and attention to detail in transaction processing.
Shift Leader Manager
Blaze Pizza
Panorama City & Burbank, USA
04.2021 - 03.2023
- Coached crew members to optimize performance and motivate toward more efficient work.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
John H. Francis Polytechnic Senior High School
Sun Valley, CA06-2022
No Degree - Architectural Engineering
Santa Monica College
Santa Monica, CASkills
- Conflict resolution
- Excellent verbal and written communication
- Mentoring and coaching
- Microsoft data analytics experience
- Multitasking abilities
- Process mapping
- Relationship building
- Policies and procedures structuring
- Spanish translation
- Work planning and prioritization
Timeline
Teller & Call Center Representative
Gain Federal Credit Union
03.2023 - Current
Shift Leader Manager
Blaze Pizza
04.2021 - 03.2023
High School Diploma -
John H. Francis Polytechnic Senior High School
No Degree - Architectural Engineering
Santa Monica College