Christian Jim Punzalan
West Covina
Summary
An individual with a passion in hospitality and restaurant management. 8+ years in the restaurant industry, having started from positions such as dishwashing and bussing to management. Always driven to learn and grow to become an exceptional leader.
Resourceful Floor Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and time management to ensure smooth operational flow and elevated customer satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Floor Manager
Thirsty Cow KBBQ
West Covina
03.2023 - Current
- Handled customer inquiries and resolved issues to enhance guest experience.
- Conducted performance evaluations to support employee growth and development.
- Trained and mentored staff on customer service and food safety standards.
- Oversaw daily operations to ensure smooth service during peak hours.
Assistant Manager
UGRILL Korean BBQ
Rancho Cucamonga
03.2022 - 03.2023
- Managed daily operations to ensure smooth workflow and service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Oversaw labor scheduling and staffing requirements
Assistant Manager
Boiling World
Ontario
12.2018 - 03.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented customer service protocols to enhance guest experiences.
- Ensured compliance with safety regulations and company policies.
- Dishwasher
- Busser
- Server
Service Member
Souplantation
Rancho Cucamonga
02.2018 - 12.2018
- Cashier
- Baker
- Dishwasher
- Busser
Education
Associate of Science - Public Health Nursing
Mt. San Antonio College
Walnut, CA 09.2024 - 06.2026
High School Diploma -
Los Osos High School
Rancho Cucamonga, CASkills
- Employee training
- Customer service
- Conflict resolution
- Performance evaluation
- Team leadership
- Time management
- Employee relations
- Team training and development
- Floor management
- Performance improvements
- Operations management
- Employee development
- Work Planning and Prioritization
- Staff development
Timeline
Associate of Science - Public Health Nursing
Mt. San Antonio College
09.2024 - 06.2026
Floor Manager
Thirsty Cow KBBQ
03.2023 - Current
Assistant Manager
UGRILL Korean BBQ
03.2022 - 03.2023
Assistant Manager
Boiling World
12.2018 - 03.2022
Service Member
Souplantation
02.2018 - 12.2018
High School Diploma -
Los Osos High School