Christiane Mujangi

• Warmly greeting patients as they enter our clinic
• Checking patients both in and out of the office
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Administering pre-testing services
• Managing appointment bookings, prescription printouts and billing and
• payments
• Upholding excellent customer service standards using charisma and problem-solving skills
• Assisted in billing processes, contributing to quicker reimbursement times from insurance companies.
• Improved office efficiency by maintaining organized filing systems for physical and digital documents.

• Assisted clients with daily living activities for improved quality of life.
• Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
• Managed and drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
• Chores around the house; cleaning and meals preparation
• Helped client take prescribed medication.

• Provided extraordinary customer service to clients.
• Make product recommendations or services to customers based on their needs and preferences.
• Handle customer complaints and provide alternatives and or solutions to ensure resolution of complaints.
• Ensure customers are satisfied with the service.
• Inform existing customers of promotions and deals.
• Manage large amounts of incoming phone calls

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• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Answering, screening and forwarding incoming phone calls.
• Receiving and sorting daily mail.
• Ensure reception area is tidy and presentable, with all necessary stationary and material
• Provide basic and accurate information in person and via phone/email.
• Confirmed appointments, communicated with clients, and updated client records.