Christiane Cardinal
Dalhousie,QC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
TTEC
01.2022 - 09.2023
- Understand customers’ needs and provide alternative solutions, including upselling products or services.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- I helped clients with everything to do with Booking.com properties and services, ensuring high levels of satisfaction and loyalty.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Served as a liaison between customers and tech support teams when needed.
- Provided technical support to clients, addressing issues promptly and maintaining customer satisfaction levels.
- Guided clients to update account information to maintain customer records.
Front Counter Cashier
McDonald's
09.2014 - 06.2017
- Accepted and processed customer payments in cash and credit cards, making sure to check for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their options and helped them select the right food or drink for their needs.
- Informed customers about current promotions and sales, encouraging them to take advantage
- Greeted customers and offered assistance as needed.
- Sometimes during the day, we would serve more than 50 customers in one hour.
Confined Space Attendant
Irwin Safety
03.2015 - 04.2016
- Testing Air Quality inside a confined space
- Making sure employees like boilermakers and scaffolders came in and out of the confined space safely
- Recording employee's times in and out and their names on paper
- Wearing proper PPE.
Cashier
Walmart
03.2014 - 01.2015
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies.
Education
High School Diploma -
Chateauguay Valley Regional High School
Ormstown, QC06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Technical Support
- Conflict Resolution
- Professional telephone demeanor
References
References are available upon request.
Languages
English
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsCareer advancementSoftware
Tech Support on Windows
Slack
Microsoft Office
Kronos
Oracle
CRM
Interests
Reading
Writing
Fishing
Camping
Hanging with Friends & Family
Timeline
Customer Service Representative
TTEC
01.2022 - 09.2023
Confined Space Attendant
Irwin Safety
03.2015 - 04.2016
Front Counter Cashier
McDonald's
09.2014 - 06.2017
Cashier
Walmart
03.2014 - 01.2015
High School Diploma -
Chateauguay Valley Regional High School