CHRISTIANE AUST
Richmond,BC
Summary
Dedicated, hardworking and passionate professional with strong organizational skills; with an excellent reputation for resolving problems and improving customer satisfaction eager to secure the Sales Readiness Lead job. Ready to continue to help all teams to achieve company goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales Operations Advisor
SAGE CANADA
Richmond, BC
06.2015 - Current
- Improved and maintained all SAP related Sales Order entry process; documented and ensured all Sales reps follow them
- Carried out all Sage 50, Sage 50 SAN and SBCA price /process testing
- Delivered New Hire SAP training,
- Executed Discount management audit to ensure compliance with global rules: daily order audit,
- Developed cleanup process for Monthly autogen/Autorenewal accounts
- Drove operational improvements which resulted in savings
- Developed team communications and information for any applicable change in regards to processes, prices etc.
- Handled many calls/requests per day to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Worked together with different departments of the business to ensure good workflow
Business Lead
Sage
Richmond, BC
10.2012 - 06.2015
- Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales processes
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
Senior Technical Support Analyst/Super User
Atlas
10.2007 - 10.2012
- Entering orders for all other colleagues to help improve average phone handling time
- Created Sales training material and helped to train all Support agents,
- Responsible for all Atlas related issues such as solution provider for all agents and communication facilitator between management and different departments,
- Use of SAP GUI to fix current orders and accounts
- Responsible for daily and monthly BI reports for Management
- Give technical support to clients over the phone or on chat,
- Helping out on Tech-source: answering question from agents level 1 and 2, handle escalated issue/callbacks transferred from other agents and /or management,
- Responsible for discovery: getting information from clients about suggestions to improve the Simply Accounting product and services,
- Helping out with product related documents in Spanish and German,
- Accomplishments: helped to increase department’s revenue, improved my knowledge about Simply Accounting, SAP-GUI; improved my troubleshooting abilities.
Graduate Research Assistant
LOUISIANA STATE UNIVERSITY
Baton Rouge, U.S.A
08.2003 - 05.2006
- Collecting and analyzing data from different sources
- Data Entry, analyzing of data using cost-benefit analysis, cost effectiveness and statistical analysis
- Synthesis and publishing of research
- Accomplishments: Improved my research skills, thesis/results were used to analyze wetland restoration projects in Louisiana.
Education
Master’s degree - Resource and Environmental Economics
Louisiana State University
08.2003 - 05.2006
Community - undefined
Granville Gardens Housing
Skills
Skills for this taskAdept at learning new tasks quickly and effectively implementing newly acquired knowledge Proven organizational and planning abilities, prioritize workload and carry out duties accordinglyAble to take initiative, work efficiently and multitask under pressureFlexible, an eye for details and a strong work ethic balanced with a sense of humour, all traits required for successCreative, effective team player with strong interpersonal communication and presentation skillsSkilled in organization, leadership, management
Sales training
Sales operations
Supporting sales staff
Timeline
Sales Operations Advisor
SAGE CANADA
06.2015 - Current
Business Lead
Sage
10.2012 - 06.2015
Senior Technical Support Analyst/Super User
Atlas
10.2007 - 10.2012
Graduate Research Assistant
LOUISIANA STATE UNIVERSITY
08.2003 - 05.2006
Master’s degree - Resource and Environmental Economics
Louisiana State University
08.2003 - 05.2006
Community - undefined
Granville Gardens Housing