CHRISTIAN DANIEL PEREZ ERAZO
CUDAHY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Lead Retail Customer Service Associate
FedEx Office & Print Services
01.2018 - 01.2024
- Experienced in providing expert customer service, managing production workflows, and ensuring timely, accurate order completion.
- Strong multitasker with a focus on quality control and efficient communication across shifts.
- Proven leadership in training team members, handling POS transactions, and assisting with financial reporting, including daily sales and bank deposits.
- Highly organized in managing customer orders and coordinating pick-up and delivery.
Shift Manager
Tom's Burgers
01.2015 - 01.2017
- Promoted daily specials, drove sales, and provided efficient service to large volumes of customers.
- Handled management tasks, including overseeing daily operations, coordinating staff, and ensuring smooth workflows, all while delivering exceptional customer service in a fast-paced environment.
Education
High School Diploma -
Ford Park Adult School
Bell Gardens, CA04.2017
Skills
- Experienced with Microsoft Office applications
- Document creation
- Data analysis
- Presentation development
- Strong organizational abilities
- Workflow organization
- Deadline management
- Skilled collaborator
- Effective problem resolution
- Project execution
- Excellent written and oral communication
- Task delegation
- Stock inventory oversight
- Customer service expertise
Leadership Experience
- Communication
- Problem-solving
- Delegation
- Adaptability
- Mentorship & Coaching
Languages
Spanish
Native or Bilingual
Timeline
Lead Retail Customer Service Associate
FedEx Office & Print Services
01.2018 - 01.2024
Shift Manager
Tom's Burgers
01.2015 - 01.2017
High School Diploma -
Ford Park Adult School
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