Results-driven leader with extensive experience implementing scalable business solutions, process improvement initiatives, and innovation objectives. Proven track record of improving efficiency, quality, performance, and cost reliability.
Overview
27
27
years of professional experience
Work History
Director Of Business Operations
Harlow Max
01.2023 - Current
Established strategic goals and developed organizational growth plans
Handled client onboarding, maintained long-term relationships, and managed vendor partnerships to ensure seamless execution of campaigns
Drafted and managed budgets for client projects and overall business operations, optimizing resource allocation
Oversaw logistics for community engagement events and coordinated cross-functional teams to ensure timely project completion
Senior Project Manager
Stanford Health Care
06.2022 - 12.2022
Responsible for the management of a portfolio of activation projects for new hospitals and clinics for Stanford Health Care
Trained in healthcare Agile methodology
Created custom dashboards for leadership tier reporting
Key activities included: project planning and tracking, KPIs, process mapping & workflow development, end-user education, training, and licensing
Program Manager - Systems and Analytics
Stanford Health Care
10.2021 - 06.2022
Provided management expertise and support for multiple readiness projects as well as preparation for an ERP system transition
Consulted on RFP creation, system integrator selection, and ERP platform decisions
Trained in Business Process Management (BPM) practices
Key activities included: data analytics collection activities, business process analysis and redesign, crafted SOPs and process change outlines for training playbooks, and established project dashboards, KPIs, and metrics
Associate Director
Biotelemetry
11.2019 - 03.2020
Managed24/7, day-to-day operations for two cardiac event monitoring laboratories, managing200 staff members
Spearheaded new training programs, streamlined communication tools, and recruited50 technicians, enhancing departmental efficiency
Key activities included leadership development, mentorship, recruitment, communication, succession planning, strategic planning, performance management, quality assurance, and process improvement
Supply Chain Senior Manager
Sutter Health
05.2008 - 11.2019
Led supply chain operations across hospitals, clinics, and off-site warehouses, managing a50-person team and coordinating service delivery and expansion opportunities
Served as project leader for the integration and rollout of new technology, ERP systems, analytics software, service programs, hospital openings, site closures, distributor conversions, and continuous improvement initiatives
Achieved $7.5M in savings through contract implementations in2017-2018
Optimized labor schedules, reducing costs by $500k annually
Identified service-line expansions that increased the operational budget by300%
Key activities included service-line growth, vendor and quality management, root-cause and predictive analysis, budgeting, financial forecasting, project leadership, change management, process improvement, and strategic planning
Supply Chain Senior Manager
U.S. Air Force - Supply Chain Management
10.1997 - 09.2003
Managed a $30M global logistics pipeline
Implemented control measures, training, and policy changes that reduced stock-outs to under1% and improved the repair/return process, saving $100k annually
Extensively trained in Lean methodology and continuous improvement