Christian Brian Sumbele Djamouo

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

A paid internship in a stationery company where i was asked to sell their products (school items, books, pens, A4 papers, etc), keep its warehouse, deliver their products and guard their shops.

• Cultivated warm relationships with regular customers.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Manage bills, and handle complimentary items.

• Increased sales by offering advice on purchases and promoting additional products.
• Developed strong client relationships through consistent communication and exceptional customer service.
• Upheld high standards of customer service by promoting and upselling new products and services.