Christianah Ashaolu
Administrative Assistant
Caledon,ON
Summary
Versatile and client-focused professional with strong communication and digital literacy skills. Experienced with managing service teams to deliver top-tier customer satisfaction. Utilizes effective leadership to address and resolve service issues promptly. Knowledge of best practices in service operations ensures consistent, high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Language
Work History
Recovery Support Worker (Service Leader)
Intrinsic Care Group
03.2023 - 05.2025
- Demonstrated confident communication skills to effectively assist clients with their needs
- Coordinated schedules for a team of over 15 staff, ensuring 100% shift coverage over a 12-month period.
- Provided leadership in organizing schedules and facilitating communication within the team.
- Collaborated with healthcare teams to develop and implement care plans that meet the highest standards.
- Maintained accurate and confidential records of care provided, contributing to case reviews.
- Engaged in customer facing interactions, ensuring a positive experience for all clients.
- Leveraged administrative skills to organize schedules, coordinate meetings, and maintain accurate records for the team
Family Support Worker
Focus Finding Limited
12.2022 - 03.2023
- Developed support plans for 12+ families, with 80% achieving improved stability within three months.
- Improved case documentation accuracy by 25% through consistent record-keeping, managed scheduling and communication using MS Office tools to support operations.
- Demonstrated excellent interpersonal skills in handling clients complaints and ensuring satisfactory resolutions
- Assisted with community outreach initiatives, managing communication and participant engagement
- Demonstrated intuitive understanding of clients needs to deliver exceptional service
- Offered reliable administrative support, contributing to seamless daily workflow and task completion.
Project Manager
Showmeg International Limited
07.2020 - 10.2022
- Handle requests for records release under government access to information and privacy laws in accordance with service level agreements
- Applied resourceful strategies to manage customer interactions and exceed the service expectations.
- Maintain inventory and financial services controls and assist in the creation of the operational budget.
- Managed customer documentation and correspondence, utilizing effective filing systems
- Focused on delivering exceptional customer experience in all interactions.
- Provided accurate information to customers regarding products and services, adhering to regulatory requirements.
- Utilized social media to provide support and gather feedback, enhancing the overall customer experience.
- Gathered and organized research information for departmental reports and presentations.
Education
Level 1, 2, 3 - Health, Safety, and Environment
12.2019
B.Sc. - Earth Science
12.2018
Skills
Office Administration
Record Management
Scheduling
Correspondence
Office Systems
Front Desk
Client Engagement
Behavioral management
Teamwork and collaboration
Problem-solving
Computer literacy
Effective communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Recovery Support Worker (Service Leader)
Intrinsic Care Group
03.2023 - 05.2025
Family Support Worker
Focus Finding Limited
12.2022 - 03.2023
Project Manager
Showmeg International Limited
07.2020 - 10.2022