Compassionate and service-oriented professional with a strong foundation in home care, customer experience, and sales support. Recognized for delivering empathetic care, efficiently resolving client concerns, and providing technical and administrative support in fast-paced environments. Skilled at managing customer relationships, executing surveys, and utilizing digital tools to enhance satisfaction and service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HOME CARE ASSISTANT
Premier Homecare
Pierrefonds, Canada
08.2024 - Current
Maintained accurate records of services provided and medications administered.
Organized daily activities for clients.
Reported changes in client's condition.
Implemented infection control procedures.
Assisted with personal care tasks.
SURVEY SERVICE REPRESENTATIVE
Access Research
QC, Canada
05.2024 - 06.2024
Utilized active listening techniques.
Performed administrative duties.
Assisted customers in navigating systems.
ADMINISTRATIVE ASSISTANT
Ministry of Trade and Industry
Accra, Ghana
08.2021 - 02.2024
Maintained files and confidential records.
Answered calls and directed inquiries.
Supported management with scheduling and records.
Prepared presentations.
Entered and maintained data.
HOME CARE ASSISTANT
Private Homecare
, Ghana
01.2022 - 01.2023
Assisted clients with daily activities.
Provided companionship.
Maintained hygiene and safety.
Observed and reported changes.
JUNIOR HUMAN RESOURCE REPRESENTATIVE / SALES & INVENTORY ASSOCIATE
Divine Providence Mothercare
Koforidua, Ghana
01.2016 - 01.2021
Customer service and sales support.
Resolved customer issues.
Trained new employees.
Generated reports.
Managed staff and inventory records.
Education
Bachelor of Science - Biological Sciences
University of Ghana
Diploma in Nursing Assistant Fundamentals and Patient Care -
Allison
Skills
Home Care & Elderly Support
Customer Experience Management
Call Center Systems
Emailing
Microsoft Software
Data Entry and Documentation
Certification
Foundation for Assisting in Homecare
Medical Office Administration
First Aid
Languages
Fluent
Timeline
HOME CARE ASSISTANT
Premier Homecare
08.2024 - Current
SURVEY SERVICE REPRESENTATIVE
Access Research
05.2024 - 06.2024
HOME CARE ASSISTANT
Private Homecare
01.2022 - 01.2023
ADMINISTRATIVE ASSISTANT
Ministry of Trade and Industry
08.2021 - 02.2024
JUNIOR HUMAN RESOURCE REPRESENTATIVE / SALES & INVENTORY ASSOCIATE
Divine Providence Mothercare
01.2016 - 01.2021
Bachelor of Science - Biological Sciences
University of Ghana
Diploma in Nursing Assistant Fundamentals and Patient Care -