Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CHRISTIANA STEVENS

Summary

Inclusive, compassionate and accomplished leader experienced in complex government organizations and smaller private organizations in multiple industries. With substantial expertise in organizational development and effectiveness, learning and development, employee engagement as well as culture transformation and growth. Skilled at building strong collaborations and influencing a wide range of partners in support of delivering strategic solutions aligned with business objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager Human Resources, People and Culture

The City of Calgary
01.2019 - Current
  • Coach 28 team members and manage 3 direct reports
  • Responsible for developing strategies, programs, policies and processes that enables The City to deliver on Council's priorities and meet citizen expectations
  • Manage day to day operations of People and Culture; Culture Growth, Corporate Learning and Development, Equity, Diversity, Inclusion and Belonging, Organizational Development and Effectiveness, Corporate Recognition, Corporate Code of Conduct and Corporate Employee Survey
  • Creation and implementation of annual business strategies and plans, budgets, priorities, performance measures and standards
  • Accountable for organization transformation project; overseeing re-design of seven departments and all work streams.
  • Organized and led OD unit through transformation project in support of business and behavioral outcomes..
  • Developed direction and approach of cultural growth plan for The City
  • Oversaw direction and maturity of Diversity, Equity and Inclusion into into Equity, Diversity, Inclusion and Belonging (EDIB) and annual events
  • Improved attendance at Experience Inclusion events by 29%, and increased training offerings by 63%
  • Led approach of EDIB Advisors sitting on interview panels for leadership positions, and supported embedding of EDIB practices and approaches to talent management system, recruitment, succession planning and benefits
  • Oversaw on-boarding function and led move during COVID to successful online event
  • Managed development and transition of One City Awards to online Recognition event during COVID resulting in over 5,000 nominations from employees and more inclusive affair for employees
  • Created several campaigns for employees to develop new e-recognition cards throughout COVID resulting in more than 7,000 cards being sent across organization
  • Supervised all Corporate Learning and Development cohort programs to be moved online during first stages of COVID.
  • Foster positive work environment through comprehensive organizational development program.
  • Evaluate employee on-boarding programs for continuous improvement
  • Evaluated employee on-boarding programs and presented strategic improvement recommendations to upper management


Director, People, Organization & Culture

Interior Health Authority
01.2013 - 01.2019
  • One of 5 regionally based health authorities with 20K+employees, union and excluded
  • Coached 15 team members and managed 3 direct reports
  • Matured Corporate Learning and Development, Organizational Development, and Change Management practices.
  • Oversaw development and implementation of Succession Management Program, Strategic Leadership Development, Employee Engagement Strategy, and Strategic Culture Development.
  • Created Annual Leadership Retreats, and Summits,
  • Mediated Senior Executive and Union Conflicts
  • Captured savings of $9M, providing HR leadership during creation of organization-wide learning strategy
  • Realized $100K in cost reduction within learning and organization development programs through inventory design and implementation
  • Spearheaded improvements to i-learn system, resolving 6K+ service requests and reducing courses by 50%
  • Provided counsel to CEO, Senior Executive Team, and other stakeholders, facilitating decision making and integrating HR solutions with business needs and practices
  • Created organization culture model, championing and implementing innovative employee listening opportunities
  • Introduced new strategic competencies for performance management system with emphasis on operating results
  • Spearheaded value-add employee recognition and awards programs, improving long-term service awards attendance by 37% in year 1
  • Implemented new strategies, establishing programs and processes in talent acquisition, workplace health and safety, performance and career management
  • Envisioned and championed recruitment process; to increase Aboriginal representation in healthcare from 3.93% to 10% by 2025
  • Built corporate leadership program across region with learner participation, comprehension, and application of material, scoring 4.90/5.00 and successfully impacting operational Key Performance Indicators
  • Championed promotion of mental health and reduction of stigma of mental illness in workplace by utilizing 13 factors of Psychological Health and Safety and Working Minds program
  • Influenced strategic use of Lean Management throughout organization.
  • Drafted and distributed reports to assist board members with critical business decisions.

Director of Productivity and Performance

HP Advanced Solutions
01.2007 - 01.2013
  • Revenue management, information technology, and business transformation services with 500 employees (400 union)
  • Coached and managed 4 team members and 2 project teams
  • Responsibilities included strategic culture development, executive and leadership development, organizational effectiveness and performance and employee relations
  • Created long-term implementation strategies for culture change, supporting employee experience and goals and consulting with senior and middle leaders
  • Established cross-functional Organization Change Management method at accelerated pace, achieving ambitious benchmarks of satisfaction
  • Supervised use of best practice-oriented tools and processes, maximizing staff efficiencies and organization effectiveness
  • Managed productivity and performance programs based on organizational analytics and industry best-practices, establishing Six Sigma into operations
  • Provided strategic guidance and mediation services to Senior Executive Leaders for project teams and government clients, assisting vendor partners and Ministry stakeholders to reach desired outcomes
  • Worked effectively in fast-paced environments
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Master of Arts - Conflict Analysis And Management

Royal Road University
Victoria, BC
2008

Certification - Project Management

University of Victoria
Victoria, BC
2008

Skills

  • Global, Diversity, Equity and Inclusion Maturity Modelling
  • Inclusive Leadership
  • Organizational Development
  • Organizational Design and Effectiveness
  • Project Management
  • Change Management
  • Employee Engagement
  • Human Systems Dynamics
  • Neuroscience and Leadership
  • Best Practice Research
  • Culture Maturity Modelling

Accomplishments


The One City Awards Winner - Category: Corporate Impact "Inspiring Transformational Change"

For: EDIB Experience Inclusion 2022 Event

Issued by The City of Calgary · Jun 2023


The One City Awards Nominee - Category Corporate Impact - "Inspiring Transformational Change"

For: Organizational Realignment

Issued by The City of Calgary · June 2023, 2022 and 2021


The One City Awards Nominee- Category: Corporate Impact "Inspiring Transformational Change"

For: Difference Makes Us Better (EDIB) Experience Inclusion 2020 Event

Issued by The City of Calgary - June 2021








Certification

  • CPHR- Candidate
  • Prosci Change Management
  • Virginia Mason Lean
  • Human Systems Dynamics
  • Neuroleadership Coach
  • Project Management - University of Victoria

Timeline

Manager Human Resources, People and Culture

The City of Calgary
01.2019 - Current

Director, People, Organization & Culture

Interior Health Authority
01.2013 - 01.2019

Director of Productivity and Performance

HP Advanced Solutions
01.2007 - 01.2013

Master of Arts - Conflict Analysis And Management

Royal Road University

Certification - Project Management

University of Victoria

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CHRISTIANA STEVENS