CHRISTIANA NGBEKEN
Saskatoon,SK
Summary
Understanding Customer Care Executive with over five years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Care Executive
Upstand Engineering Limited
19 Adigun Street, Ijaye-Ojokoro, Lagos
01.2019 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.
- Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Coordinated timely responses to online customer communication and researched complex issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Navigated multiple software systems proficiently while assisting customers, maximizing efficiency in addressing their needs.
- Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Conducted surveys to determine customer opinion of products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered free products or services to pacify irate or unsatisfied customers.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Consistently exceeded performance metrics, demonstrating commitment to outstanding customer care delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Customer Service Officer
Nigeria Yellow Page
Plot 712 CBD Abuja FCT
01.2009 - 04.2009
- Educating customers about product and services.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Assisted customers with product selection, offering personalized recommendations based on their needs and preferences.
- Supported inventory management efforts by restocking shelves promptly and conducting regular inventory checks for accuracy.
- Identified opportunities for process improvement within retail environment, suggesting changes that led to increased efficiency or enhanced customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Master of Science - Information Technology
National Open University of Nigeria
Abuja, FCT01.2017
Bachelor of Science - Computer Science
University of Ilorin
Ilorin, Kwara State08.2007
Kwara State Polytechnic Ilorin
Ilorin, Kwara State04.2003
Secondary School Leaving Certificate -
Community Grammar School Akanran
Ibadan05.2000
Primary School Leaving Certificate -
Baptist Nursery And Primary School
Ibadan, Oyo State05.1993
Skills
- Creativity
- Dedication
- Drives for innovation and improvement to services
- Ability to work through long and extra hour
- Ability to work efficiently with or without supervision under pressure
- Drive for creativity, innovation and improvement in field of interest
- Problem solving ability
- Customer Focus
Sex
Female
State Of Origin
Oyo
Local Govt Area
Ibadan North-West
Marital Status
Widowed
Ethnic Group
Yoruba
Language Spoken
English, Yoruba
Contact Address
428-1303, Paton Crescent Saskatoon, SK
Extra Skills
- Sewing
- Reading
- Research
Personal Information
Date of Birth: 05/26/83
References
- Jason Osai Rivers State University, +2348037851138
- Ayokuleyin Adejumo Upstand Engineering, +2348030628763
Timeline
Customer Care Executive
Upstand Engineering Limited
01.2019 - 04.2024
Customer Service Officer
Nigeria Yellow Page
01.2009 - 04.2009
Master of Science - Information Technology
National Open University of Nigeria
Bachelor of Science - Computer Science
University of Ilorin
Kwara State Polytechnic Ilorin
Secondary School Leaving Certificate -
Community Grammar School Akanran
Primary School Leaving Certificate -
Baptist Nursery And Primary School