Christiana Ijeoma

Calgary,AB

Summary

Results-oriented Sales Assistant with a passion for exceeding customer expectations and driving revenue growth. With 3years of experience in retail and customer-facing roles, I am skilled in delivering outstanding customer service, optimizing store operations, and assisting sales teams in achieving and exceeding sales targets. My exceptional communication, interpersonal, and organizational skills, combined with a deep understanding of [specific industry or product knowledge], making me a valuable asset to any sales-focused team. Committed to fostering a positive shopping experience and contributing to the success of [target company] through exceptional sales support.

Overview

years of professional experience

Work History

Customer Service Representative

jumia

05.2022 - 08.2023

Successfully handled customer inquiries daily through phone, email, and chat, maintaining a 97% customer satisfaction rate.
Resolved complex customer issues, including billing disputes, product complaints, and service interruptions, resulting in a 25% decrease in escalated cases.
Consistently met and exceeded customer service performance metrics, achieving a 95% first-call resolution rate.
Collaborated with cross-functional teams to implement process improvements and enhance the customer experience.

Sales Assistant

united bank of africa

03.2018 - 03.2019

Provided exceptional customer service, resulting in consistently high customer satisfaction scores.
Assisted in achieving sales targets , contributing to 15% increase in sales revenue.
Actively engaged with customers to understand their needs and recommend products.
Managed inventory, restocked merchandise, and ensured accurate pricing and product displays.
Processed transactions using POS systems with 100% accuracy.
Collaborated with e sales team to organize promotions and events, boosting foot traffic

Education

Bachelor of Arts - History And International Studies

Federal University Otuoke

Bayelsa, Ni

10.2017

Skills

Customer-focused approach, ensuring customer satisfaction and repeat business
Strong knowledge of [specific products, industries, or markets]
Proven ability to upsell and cross-sell products to maximize sales revenue
Excellent communication and interpersonal skills for building rapport with customers
Proficiency in point-of-sale (POS) systems and sales software

Detail-oriented with ability to maintain organized merchandise displays
Effective problem-solving and conflict resolution abilities
Sales support, including inventory management, restocking, and order processing
Ability to work collaboratively as part of sales team
Adaptability and flexibility to handle fast-paced retail environment

Timeline