Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christiana Ijeoma

Calgary,AB

Summary

Innoviate IT Support specialist with experience in selecting and setting up diverse technical equipment, strong written and oral communication, skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Flutterwave
VI, Lagos
02.2021 - 10.2023
  • Attend to customers complaints and help them navigate through the company application.
  • used ticketing system to manage and process support action and request
  • created help desk ,troubleshoot and resolved desktop issues.
  • provided tier 1 IT support to non technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques..
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployment.
  • Resolved diverse range of technical issues across multiples systems and applications for customers and end users across various time zones.

Customer Service Representative

Airtel
Ikoyi, Lagos
06.2018 - 12.2021
  • Managed high volume of incoming calls delivered high quality customer assistance through an email support platform, live chat, assuring top tier service in order to maintain business development.
  • update the company database with new customers information and handle current customer data retrieval accurately and on time.
  • Resolve client issues and improve service levels by utilizing problem solving skills.
  • Developed strategic ideas for managing challenges and addressing unpleasant customer experience while expressing compassion and empathy
  • created procedures to improve the efficiency of a variety of process, such as filing and organizing records, in order to boost our ability to efficiency retain/recover document , reports and record.
  • maintained a precise delivery calendar to help you organize schedule an disappointment
  • consistently complimented to report quality and timeliness , attention to details, exceptional customer service delivery and a team player mentality.

Education

Bachelor of Arts - History And International Studies

Federal University Otoke
Bayelsa
10-2017

GED -

University of Regina
Regina, SK

Skills

  • Customer support
  • Troubleshoot network skills
  • Problem Description
  • Defect ANALYSIS AND RESOLUTION
  • Techincal equipment inspection
  • Functional testing experience
  • Hardware replacement
  • Issue and resolution tracking
  • Computer system disgnostics siftware
  • Microsoft active directory
  • Desktop partitioning software
  • Mobile device management
  • Customer communication and empathy
  • Microsoft window office
  • Qucik response to fixing problem
  • Maual writing
  • uick response to fixing problem

Accomplishments

  • Increased number of resolves job tickets by 20% over previous year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumers.
  • Participated in various incentive programs and contents designed to support achievement of production goal

Certification

  • What is Data science (IBM)
  • IT Support Fundamental (Udemy)

Timeline

IT Support Specialist

Flutterwave
02.2021 - 10.2023

Customer Service Representative

Airtel
06.2018 - 12.2021

Bachelor of Arts - History And International Studies

Federal University Otoke

GED -

University of Regina

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Christiana Ijeoma