Christiana Galanakis
Markham
Summary
Customer care professional with strong background in guest services and hospitality. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Hostess/Part Time Waitress
Jakes on Main
04.2024 - 09.2024
- Greet patrons upon entrance
- Prepare dining tables by arranging kitchenware and condiments
- Advise patrons of wait times and contact them as a table comes available
- Take reservations over the phone and in person
- Maintain a clean, tidy and welcoming front of house experience
- Understand the needs of wait staff to ensure selections are not overcrowded
- Seat guests at designated tables
- Take food and drink orders
- Answer questions pertaining to the menu
- Take orders to kitchen staff
- Deliver food and drinks to guests in a timely matter
- Bussing and cleaning tables
Administrative Assistant
REVMA Electrical Services Inc
02.2020 - 04.2024
- Completes any administration or social media tasks with little or no supervision
- Processes orders and payments
- Reviews incoming orders
- Works well with managers, clients and supplier
Lifeguard & Swim Instructor
City of Markham, Cornell Community Centre
06.2022 - 09.2022
- Planned and organized classes through daily lesson plans to ensure progressive learning
- Provided leadership, instructions and motivation in helping young students in the swim program
- Maintained class/student safety
- Assisted elderly patrons in and out pool
- Educated all swimmers and facility users on safe and enjoyable swimming practices
- Checked rescue equipment
- Completed pool desk set-up and clean-up
- Applied basis life support and first aid as required
- Performed minor maintenance and cleaning
- Provided excellent customer service skills and the ability to work well with others
Volunteer
Markham Family Health Team
10.2021 - 11.2021
- Booked and checked patients into electronic medical records system
- Interacted with patients, nurses and doctors to address any concerns or queries
- Ensured patient rooms were clean and sanitized according to Covid protocols
Volunteer
Markham Fairgrounds
09.2019 - 10.2019
- Maintained grounds
- Assisted patrons by answering any inquiries and addressed any concerns
- Assisted in marshalling cars during the Markham Fair
Education
Psychology -
University of Western Ontario
06-2027
Skills
- Customer Service
- Teamwork
- Self-Motivated
- Collaboration
- Effective problem-solver
- Results Oriented
- Effective multitasking
Awards
Ontario Scholar, 2023, OSSD
Languages
Timeline
Hostess/Part Time Waitress
Jakes on Main
04.2024 - 09.2024
Lifeguard & Swim Instructor
City of Markham, Cornell Community Centre
06.2022 - 09.2022
Volunteer
Markham Family Health Team
10.2021 - 11.2021
Administrative Assistant
REVMA Electrical Services Inc
02.2020 - 04.2024
Volunteer
Markham Fairgrounds
09.2019 - 10.2019
Psychology -
University of Western Ontario
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