Christiana Bennett Parke
Kit,ON
Summary
To be the best team leader or team player in a service-oriented organization, where I can maximize my customer-service experience in a challenging environment. Able to make contributions to the achievement of the organization’s corporate objectives, by designing and implementing effective strategies that will impact positively on customer satisfaction, retention, and profitability. To focus on the Organization’s objectives within RESTORE.
Overview
39
39
years of professional experience
Work History
Trained on the CHUBB System adjusting glass claims
Crawford & Company Canada
04.2024 - Current
- Completing glass claims from FNOL to repairs or replacement
- Initiating payments to shops and insureds
- Ensure customers satisfaction through the process.
Career Fast Track Team: (Junior Adjuster)
09.2023 - Current
- Trained on the essentials of adjusting
- Met with several colleagues in varying roles who provided mentorship
- Trained on valuable skills to be an adjuster
- Rotation in Auto adjusting Role, to assist with the Definity project to complete from FNOL to the close of the claim.
Client Service Representative (Claims Advisor)
Crawford & Company Canada
10.2017 - 09.2023
- Taking new claims for numerous clients exhibiting excellent customer service skills
- Accurately complete, record and assign FNOL for CIA clients using their systems
- Process transactions and perform other administrative tasks on existing claims.
Claims Advisor on project with CAA project
09.2022 - 05.2023
- Accurately complete, record and assign FNOL for the client
- Utilized internal systems and external client claims systems with the aid of the client
- Training materials
- Accurate and detailed file documentation
- Correctly follow customer service protocols
- Pushed the claim as far as possible for customers satisfaction.
Auto Desk Adjuster seconded to The Cooperators (CGIC) project
10.2021 - 09.2022
- Completing adjuster’s function on auto policies from claims taken by CSRs in the Call Centre
- Obtains all documentation to complete task utilizing the client’s end to end training materials
- Process payments to customers, vendors and others who were a part of the claims process, document file and close claims.
Customer Service Manager
WAL-MART CANADA
02.2015 - 01.2022
- Responsible for the Front End of the store
- Our primary responsibility is to provide quality Customer Service by, coordinating, the checkout areas in the store and resolving Customers complaints.
Courtesy Desk Associate
WAL-MART CANADA
09.2014 - 01.2015
- Processing returns, cashing out products and assist with selling the brand MasterCard.
Query Support Manager
LIME TELECOMMUNICATIONS JAMAICA
09.2006 - 09.2013
- Primary responsibility for LIME’s customers with all lines of services with billing disputes finding strategic ways of helping customers keeping their services with the company.
Call Centre Senior Team Leader
04.2003 - 09.2006
- Responsible for the day-to-day management of some service areas in the Call Centre.
Call Centre Team Leader
09.1999 - 04.2003
- Responsible for the day-to-day activities of agents in the Call Centre
- Managed customers’ expectation and satisfaction by agents’ adherence to protocols, policies, and practices of the company.
Customer Service Representative
08.1995 - 09.1999
- Making decisions on customer retention and satisfaction.
Assignment Clerk
10.1985 - 08.1995
- Adding new customers to the database through manual documentation.
Education
Completed 4 courses in CIP, Auto Property, Fraud and P&P -
01.2023
Diploma in Teaching -
Mico College through the University of the West Indies Jamaica
06.2006
Bachelor of Business Administration (Finance) -
University of Technology Jamaica
05.1998
Diploma in Business Administration (Accounts) -
University of Technology Jamaica
06.1995
Certificate in Business Administration -
College of Arts Science and Technology (Name changed to University of Technology Jamaica)
06.1993
Skills
- Policy Interpretation
- Claims Investigation
- Microsoft Office
- Glass Repair Knowledge
- Insurance Policy Understanding
- Time Management
Timeline
Trained on the CHUBB System adjusting glass claims
Crawford & Company Canada
04.2024 - Current
Career Fast Track Team: (Junior Adjuster)
09.2023 - Current
Claims Advisor on project with CAA project
09.2022 - 05.2023
Auto Desk Adjuster seconded to The Cooperators (CGIC) project
10.2021 - 09.2022
Client Service Representative (Claims Advisor)
Crawford & Company Canada
10.2017 - 09.2023
Customer Service Manager
WAL-MART CANADA
02.2015 - 01.2022
Courtesy Desk Associate
WAL-MART CANADA
09.2014 - 01.2015
Query Support Manager
LIME TELECOMMUNICATIONS JAMAICA
09.2006 - 09.2013
Call Centre Senior Team Leader
04.2003 - 09.2006
Call Centre Team Leader
09.1999 - 04.2003
Customer Service Representative
08.1995 - 09.1999
Assignment Clerk
10.1985 - 08.1995
Completed 4 courses in CIP, Auto Property, Fraud and P&P -
Diploma in Teaching -
Mico College through the University of the West Indies Jamaica
Bachelor of Business Administration (Finance) -
University of Technology Jamaica
Diploma in Business Administration (Accounts) -
University of Technology Jamaica
Certificate in Business Administration -
College of Arts Science and Technology (Name changed to University of Technology Jamaica)
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