Christiana 4378089635 Baah
Mississauga,ON
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Holt Renfrew. Excelled in building customer loyalty and managing transactions with utmost accuracy. Skilled in problem-solving and multi-tasking, adept at fostering positive relationships and ensuring operational excellence. Achieved significant improvements in customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Sales Associate
Holt Renfrew
06.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Cashier
ECOWAS Hotel
08.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tearcher
Great Lamprey Mills Secondary School
01.2021 - 04.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Education
Diploma - Accounting/Bookkeeping
Kwame Nkurmah University of Science And Technology
Ghana 08.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Holt Renfrew
06.2023 - 05.2024
Cashier
ECOWAS Hotel
08.2022 - 03.2023
Tearcher
Great Lamprey Mills Secondary School
01.2021 - 04.2022
Diploma - Accounting/Bookkeeping
Kwame Nkurmah University of Science And Technology