Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

CHRISTIANA ADJEI

Toronto,ON

Summary

A goal-driven Sales and Relationship management professional bringing 8-years career history in sales,account and relationship management with proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Manager

Enterprise Life Insurance
05.2020 - 12.2023
  • Used change methodologies to increase sales to 110% and led projects for increased productivity
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service leading to 90% customer retention
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Planned and completed group projects, working smoothly with others
  • Exceeded customer satisfaction by finding creative solutions to problems.

Relationship Manager

Delta Capital
08.2017 - 11.2019
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
  • Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquiries
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas
  • Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.

Relationship Officer

Beige Bank
06.2016 - 05.2017
  • Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies
  • Stayed up-to-date on marketplace trends and researched items in detail
  • Executed financial due diligence and created valuation model to establish enterprise value and purchase price
  • Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan.

Education

Master of Science - Analytics

Northeastern University
01.2024

MBA - Finance

Ghana Institute of Management and Public Administration
05.2019

Skills

  • Territory Sales Management
  • National Account Management
  • Business Planning
  • Market Research
  • Customer Relationship Management
  • Credit Risk Management
  • Financial Analysis
  • Digital Banking
  • Regulatory Compliance

Certification

  • GSE Investment banking Certificate
  • Sales Leadership Certificate

References

Available on request

Languages

English
Full Professional

Timeline

Sales Manager

Enterprise Life Insurance
05.2020 - 12.2023

Relationship Manager

Delta Capital
08.2017 - 11.2019

Relationship Officer

Beige Bank
06.2016 - 05.2017

Master of Science - Analytics

Northeastern University

MBA - Finance

Ghana Institute of Management and Public Administration

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CHRISTIANA ADJEI