Jens Lohmann
Kamloops,BC
Summary
Dynamic operations manager with proven success at Southern Irrigation, driving sales growth and enhancing customer satisfaction. Expert in inventory control and team leadership, I developed efficient workflows and cultivated strong client relationships, achieving significant market expansion. Skilled in performance evaluation and problem-solving, I consistently exceed business objectives.
Overview
6
6
years of professional experience
Work History
Location Manager
Southern Irrigation
Kamloops, British Columbia
02.2022 - Current
- Collaborated with sales and service teams to boost customer satisfaction.
- Developed operational workflows that increased process efficiency.
- Monitored inventory levels, ordering supplies as necessary.
- Ensured employees maintained current knowledge of new products and services.
- Recruited, hired, trained, and supervised staff to uphold customer service standards.
- Conducted regular meetings with employees to discuss performance reviews and goals.
- Reviewed employee timesheets for accuracy prior to payroll submission.
- Managed daily operations of retail location while fostering vendor, supplier, customer, and employee relationships.
- Analyzed market trends to identify new sales opportunities.
- Coordinated with marketing to align campaigns with sales strategies.
- Conducted performance reviews to provide feedback and support growth.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Inside Sales Representative
Southern Irrigation
Red Deer, AB
12.2019 - 02.2022
- Managed customer inquiries via phone and email communications.
- Developed extensive product knowledge to assist customers effectively.
- Processed sales orders utilizing Southern Irrigation's internal systems.
- Collaborated with team members to address customer needs and expectations.
- Provided technical support for irrigation products to clients and partners.
- Cultivated customer relationships to drive revenue growth and improve retention rates.
- Generated leads through cold calling potential clients while following scripts.
- Upsold and cross-sold additional products to maximize overall revenue.
Logistics Manager
Southern Irrigation
Red Deer, Alberta
03.2019 - 12.2019
- Optimized supply chain efficiency by managing logistics operations effectively.
- Coordinated transportation schedules to ensure timely deliveries.
- Maintained accurate stock levels through oversight of inventory management.
- Developed process improvements for warehouse operations to enhance productivity.
- Trained staff on safety and compliance procedures to uphold standards.
- Utilized logistics software for tracking shipments and monitoring performance metrics.
- Analyzed data to identify trends and refine operational strategies.
- Resolved customer complaints related to shipping issues or delays.
Education
BBA - General Management
Mount Royal University
Calgary, None06-2022
Diploma - Business Administration Marketing
Red Deer Polytechnic
Red Deer, None12-2019
Skills
- Operations management
- Sales strategy
- Inventory control
- Customer relationship management
- Market analysis
- Team leadership
- Problem solving
- Staff training
- Performance evaluation
- Goal setting
- Effective communication
- Team supervision
Affiliations
- Pickleball
- Reading
- Jogging
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Location Manager
Southern Irrigation
02.2022 - Current
Inside Sales Representative
Southern Irrigation
12.2019 - 02.2022
Logistics Manager
Southern Irrigation
03.2019 - 12.2019
BBA - General Management
Mount Royal University
Diploma - Business Administration Marketing
Red Deer Polytechnic
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