Christian Yew
Hamilton
Summary
Driven by a passion for fashion and building client relationships, I leveraged exemplary people management and strategic planning skills at 514 Supply Co. to foster robust client relationships and drive customer satisfaction. My background includes impactful roles, such as Product Development at October's Very Own, where I significantly contributed to product excellence and service knowledge, ensuring company quality standards were surpassed. Wherever I may be in life, I will always serve people with respect, kindness and care to create and build authentic relationships.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
514 Supply Co.
04.2024 - Current
- Develop and implement sales strategies to achieve company sales targets and profitability goals
- Identify and pursue new business opportunities through market research, networking, and cold calling
- Build and maintain strong, long-lasting relationships with new and existing customers
- Conduct product presentations and demonstrations to potential customers
- Collaborate with the marketing team to develop sales materials and promotional strategies
- Negotiate contracts and close agreements to maximize profits
- Provide timely and effective solutions aligned with clients' needs
- Monitor and analyze sales performance metrics to identify areas for improvement
- Stay up-to-date with industry trends, market activities, and competitors
- Attend trade shows, conferences, and other industry events to promote products and services
Product Developer
Octobers Very Own
01.2020 - 02.2024
- Create accurate and comprehensive tech packs including the design and bill of material information provided by the design team
- Communication of tech packs, label packages and graphic templates to domestic and overseas vendors
- Receive and input quotes based on minimum order quantities
- Negotiate best costing based on the established business objectives
- Coordinate trims and embellishment development with information provided by the design team
- Co-Create and co-manage sample/production calendars with productions lead.
- Communicate as necessary with vendors to ensure sampling is on track and issued are resolved in a timely manner. Off-hour communication as required within reason.
- Work with design and production teams in communicating sample and spec comments/revisions to vendors.
- Clearly communicate production questions, issues and delays to design and production teams and present feasible solutions in a timely manner.
- Maintain and active role in design meetings by preparing samples and design changes.
- Facilitate, track, and file sample approvals and comments completed by design team.
- Coordinate with designers, graphics and technical to ensure all production requirements, such as quality, colours, trims, graphic placement, and fabrication arr met prior to production sign off.
- Archive all updated and final tech packs/trim packages/strike offs/samples.
- Implementation of trims and notion package guidelines with nominated suppliers.
- Maintain an organized sample/trim inventory
- Analyzed customer data to inform product design decisions.
Store Manager
Little Burgundy
05.2019 - 12.2019
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day
- reconciliation of register funds.Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Conduct monthly performance reviews
- Holding employees accountable for sales performance (daily, weekly, monthly)
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
Key Holder
Lids
10.2015 - 03.2017
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Embroidery stitching and maintenance to ensure customer satisfaction
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
Key Holder
Zumiez
01.2012 - 10.2016
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Supported store manager in achievement of store goals and KPIs.
- Led by example on sales floor, achieving individual sales goals.
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
- Resolved customer complaints according to company policy while ensuring satisfaction at all times.
- Partnered with store manager to develop and train internal talent.
- Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
Education
No Degree - Business Marketing
Fanshawe College
London, ONDiploma - Business Fashion Industry
George Brown College
Toronto, ON04-2019
Skills
Training and Development
Excellent Verbal Communication Skills
Critical Thinking
Client Relationships
Design Ideas
Exemplary People Management Skills
Product and Service Knowledge
Strategic Planning
Customer Satisfaction
Company Quality Standards
Timeline
Sales Account Manager
514 Supply Co.
04.2024 - Current
Product Developer
Octobers Very Own
01.2020 - 02.2024
Store Manager
Little Burgundy
05.2019 - 12.2019
Key Holder
Lids
10.2015 - 03.2017
Key Holder
Zumiez
01.2012 - 10.2016
No Degree - Business Marketing
Fanshawe College
Diploma - Business Fashion Industry
George Brown College
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