Results-oriented facilitator skilled in cross-departmental collaboration and engaging leadership to achieve objectives. Known for strong organizational abilities and effective management of multiple priorities. Utilizes various tools and software to troubleshoot issues, determine root causes, and implement corrective actions. Dedicated to creating a proactive environment that improves operational efficiency and enhances team performance.
Work History
Sales Administrator
2 Years 9 Months
ListenUp | 01.2024 - 10.2026
Managed store inventory control processes, optimizing stock levels and reducing excess inventory.
Managed inbound and outbound transfers, ensuring accuracy and timeliness of deliveries.
Supervised unloading operations to ensure accurate item delivery and efficient warehouse processing.
Coordinated communication between sales teams and company departments to facilitate company-wide inventory transfers and maintain accurate inventory levels.
Coordinated with sales representatives and project managers to ensure equipment was gathered, prepared, loaded, and shipped to job sites on schedule.
Retail Associate
1 Year 9 Months
UPS | 04.2022 - 01.2024
Processed refunds, exchanges, and store credit, contributing to enhanced customer satisfaction.
Logged end of day transactions ranging between 300 to 700 transactions per day.
Onboarded new employees with training and new hire documentation.
Remained calm and professional while resolving customer complaints, fostering a positive shopping environment.
Resident Assistant
3 Months
University Of Silicon Valley | 01.2021 - 04.2021
Responded to room transfers, incident reports, and maintenance requests.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Arcade Attendant
9 Months
CTM Group Inc. | 06.2019 - 03.2020
Vigilant oversight and repair of equipment to ensure safety of all guests and visitors.
Coordinated between separated management entities: Park Management and Arcade Management.
Conducted routine rounds through game room floor to check and test games.
Reported game malfunction to maintenance department for resolution to decrease machine downtime.
Education
Bachelor of Arts - Game Art & Design
University of Silicon Valley | San Jose, CA | 04-2021
Dean’s List [Summer 2020]
Dragon Plus Scholarship
Elected Captain of Art Team consisting of 18 individuals in a term-long simulated development studio.