Christian Vera
Los Angeles
Summary
Dynamic supervisor with a proven track record at Securitas, enhancing team productivity through effective training and mentoring. Skilled in operations management and conflict resolution, I implemented safety protocols that fostered a secure work environment. Recognized for improving customer satisfaction and team morale, I thrive in fast-paced settings while ensuring compliance and efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor
Securitas
10.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Employee
Costco
07.2008 - 03.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Garfield High School
East Los Angeles09.2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Operations management
- Public speaking
- Waste reduction
- Coaching and mentoring
- Safety protocols
- Payroll processing
- Staff education
- Multitasking
- Effective communication
- Adaptability
Languages
Latvian
Native or Bilingual
Timeline
Supervisor
Securitas
10.2012 - Current
Employee
Costco
07.2008 - 03.2010
High School Diploma -
Garfield High School
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