Christian Vanderhoek
Orleans
Summary
Experienced Assistant Manager with a strong background in the retail industry. Proven track record of achieving success through effective team management, meeting customer service targets, and driving business objectives. Committed to fostering a collaborative work environment and working closely with employees to enhance productivity and streamline procedures. Known for decisive decision-making and possessing excellent planning and organizational skills.
Detail-oriented professional with a strong background in customer relationship management and complaint resolution. Expertise in leveraging time management and attention to detail to achieve high customer satisfaction and operational excellence.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
TD Bank
Ottawa
04.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services to enhance financial literacy.
- Processed transactions accurately while maintaining compliance with bank policies.
- Utilized banking software to manage customer accounts and update information efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
Planete Mobile
Orleans
09.2024 - 04.2025
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to ensure optimal coverage and service levels.
- Trained new employees on company policies and customer service standards.
- Resolved customer inquiries and complaints with effective communication skills.
- Supported inventory management by tracking stock levels and placing orders.
- Managed customer service inquiries and complaints in a timely manner.
ASSISTANT MANAGER
Rogers
01.2014 - 09.2024
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Coordinated staff schedules to optimize coverage and meet operational needs.
- Assisted in training new employees on company policies and procedures.
- Implemented improvements to enhance customer service experience in-store.
CUSTOMER SERVICE MANAGER
Calendar Club
01.2013 - 01.2014
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Evaluated and authenticated returns, exchanges and voids
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
SALES ASSOCIATE
Dufresne
01.2012 - 01.2012
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide store, products and services information
- Offered product and service consultations and employed upselling techniques
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Built trusting relationships with customers by making personal connections
- Built and maintained relationships with peers and upper management to drive team success
CUSTOMER SERVICE
Ottawa Hospital
01.2011 - 01.2012
- Company Overview: General Services-Housekeeping
- Handled a high volume of customer inquiries while maintaining excellent service quality
- Responded to the special request of clients to ensure complete satisfaction
- Worked independently, seamlessly shifting duties, to respond to customer requests in a polite and efficient manner
- Processed requests with keen attention to detail; confirming all points in the interest of clarity and understanding
- Attended to the specific needs of individual clients which enhanced the customer experience
- General Services-Housekeeping
RETAIL SALES MANAGER
Tootsies Shoe Market
01.2009 - 01.2011
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
Education
Osgoode Township High School
Metcalfe, ONSkills
- Risk management
- Bookkeeping knowledge
- Loss prevention goals monitoring
- Customer outreach
- Client account management
- Managing retail build outs
- Excellent workflow management
- Adobe PhotoShop
- Complaint resolution
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Call center procedures
Languages
5
Timeline
Customer Service Representative
TD Bank
04.2025 - Current
Assistant Manager
Planete Mobile
09.2024 - 04.2025
ASSISTANT MANAGER
Rogers
01.2014 - 09.2024
CUSTOMER SERVICE MANAGER
Calendar Club
01.2013 - 01.2014
SALES ASSOCIATE
Dufresne
01.2012 - 01.2012
CUSTOMER SERVICE
Ottawa Hospital
01.2011 - 01.2012
RETAIL SALES MANAGER
Tootsies Shoe Market
01.2009 - 01.2011
Osgoode Township High School