CHRISTIAN TORRES
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Summary
Highly motivated and results-oriented with proven ability to excel in fast-paced environments. Possess strong analytical skills to identify trends and support data-driven decision making. An influential trainer who inspires improvement and self development.
Overview
9
9
years of professional experience
Work History
Regional Operation Specialist for Charter Communications
Charter Communications
03.2019 - 05.2026
- Monitor network performance and identify failing components to escalate and take action before they impact customers.
- Dispatch field personnel for repairs and assist them throughout the process.
- Ensured maintenance technician productivity through efficient job creation and management.
- Create and distribute outage notifications and alerts to internal stakeholders and executives.
- Prepared and sent reports to government agencies such as the FCC and CPUC.
Internet Repair Customer Service Representative for Charter Communications
Charter Communications
02.2018 - 03.2019
- Through effective communication, verbal instruction, and customer education resolved a high volume of customer inquiries regarding internet connection, home phone, and related services.
Outside Sales Representative for Mela Group Inc
Mela Group Inc
01.2017 - 01.2018
- Build positive customer relationships through effective communication and interaction.
- Onboarded customers for government-sponsored cell phone plans in San Bernardino County.
Education
National College of Technical Instruction (NCTI)
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SCTE
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AB Miller Highschool
Skills
- Network troubleshooting and diagnostics
- Incident management and escalation procedures
- Excellent communication and collaboration skills
- Technical writing and documentation proficiency
- Working knowledge of ticketing systems
- Ability to prioritize and manage multiple tasks
- Vendor management
- Process planning
- Resource planning and scheduling
- Process documentation
- Fleet management
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Conflict resolution
- Decision-making
- Team building
- Written communication
- Task prioritization
- Data analysis
- Multitasking Abilities
Contact
- Torresdefierros@gmail.com
- (909)-212-4493
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Operation Specialist for Charter Communications
Charter Communications
03.2019 - 05.2026
Internet Repair Customer Service Representative for Charter Communications
Charter Communications
02.2018 - 03.2019
Outside Sales Representative for Mela Group Inc
Mela Group Inc
01.2017 - 01.2018
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SCTE
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AB Miller Highschool
National College of Technical Instruction (NCTI)