Christian Serrato
Winchester
Summary
Experienced operations training specialist focused on implementing strategic training initiatives that drive operational efficiency on a national scale. Proven ability to lead cross-functional teams in successful process execution. Effective project management and communication skills foster collaborative relationships and support ongoing improvement efforts. Notable results include enhanced operational workflows, elevated performance metrics, and strengthened team capabilities.
Overview
15
15
years of professional experience
Work History
Operations Training Specialist
Whitecap
Remote
08.2024 - Current
- Created and updated training programs, manuals, and e-learning modules aligned with company standard operating procedures.
- Coordinated training sessions across multiple regions, enhancing training consistency and knowledge transfer.
- Worked alongside regional management to ensure a smooth transition for newly acquired companies to the white cap ERP system.
- Learned new enterprise systems to implement training, supporting operational effectiveness across the company.
Warehouse Manager
Whitecap
12.2023 - 08.2024
- Lead a team of warehouse personnel engaged in receiving, storing, and shipping products or materials.
- Established standard and emergency operating procedures for efficient receiving, handling, storing, and shipping of products and materials.
- Plan, develop, and implement warehouse safety and security programs and activities.
- Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments.
- Schedule pickup, delivery, or distribution of products or materials.
- Prepared and directed preparation of reports and operations maintenance and safety manuals to ensure compliance and operational readiness.
Warehouse Lead, Sales, Inventory Control
Whitecap
09.2017 - 12.2023
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
General Manager
Stater Bros
08.2011 - 09.2017
- Led operations and strategic vision to achieve year-over-year business growth.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Streamlined processes by training and coaching employees on practices and performance strategies to eliminate bottlenecks.
- Developed annual budgets with controls that effectively managed spending.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA10-2010
Skills
- Training program development
- Training needs analysis
- Learning management systems
- Performance coaching
- Operations management
- ERP system integration
- Warehouse logistics
- Team leadership
- Customer relationship management
- Effective communication
Timeline
Operations Training Specialist
Whitecap
08.2024 - Current
Warehouse Manager
Whitecap
12.2023 - 08.2024
Warehouse Lead, Sales, Inventory Control
Whitecap
09.2017 - 12.2023
General Manager
Stater Bros
08.2011 - 09.2017
High School Diploma -
Temecula Valley High School