CHRISTIAN SERRANO
Moreno Valley
Summary
Hardworking, punctual, and dedicated employee equipped with strong customer service and food prep background. Flexes easily between cooking and food service roles to meet customer demand. Dedicated to maintaining food safety and maximizing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Front of House Associate
Panda Express Restaurant Group
09.2024 - Current
- Remembered, recited and promoted variety of menu items.
- Promoted special offers and upsold menu items, increasing overall sales revenue for the establishment.
- Handled high-pressure situations calmly during busy periods, always prioritizing customer needs while multitasking effectively.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedules and extra shifts to meet business needs.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
Fast Food Worker
Original Tommy's
06.2024 - 09.2024
- Placed food orders in appropriate packaging for take out orders
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Relayed orders to kitchen staff with high accuracy and speed
- Managed orders from start to finish, verifying quality and quantity before bagging customer items
- Operated cash registers and processed customer payments accurately
- Demonstrated proper use of kitchen equipment, such as fryers or grills, while adhering to safety guidelines
- Stocked shelves with condiments, utensils, and other supplies as needed
- Took orders and resolved complaints using effective customer communication skills
Snack Bar Attendant
Sunnymead Little League
03.2024 - 06.2024
- Maintained proper food storage and display temperatures to reduce risk of food-borne illness
- Prepared simple menu items and served pre-made sandwiches, hot dogs and pizza
- Processed cash and digital payments for concession stand items, providing proper change and receipts
- Utilized time-management skills to ensure efficient completion of tasks during busy events or peak sales periods
- Maintained cleanliness of work area by wiping down counters and equipment
- Ensured exceptional customer service through prompt assistance and friendly interactions
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2024
Skills
- Customer Service
- Restaurant Operations
- Inventory storage
- Safe Food Handling
- Food presentation
- Stress Tolerance and Resilience
- Problem Solving Aptitude
- Multitasking Capabilities
Timeline
Front of House Associate
Panda Express Restaurant Group
09.2024 - Current
Fast Food Worker
Original Tommy's
06.2024 - 09.2024
Snack Bar Attendant
Sunnymead Little League
03.2024 - 06.2024
High School Diploma -
Canyon Springs High School
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