Sarah Segura
Binbrook,Ontario
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Achieved and maintained an 98% average within the company's loss prevention audit. Has successfully been chosen to train new cash managers and team members for new and existing stores.
Overview
27
27
years of professional experience
Work History
Cash Manager
Shoppers Drug Mart
Stoney Creek
02.1997 - Current
- Ensure high quality of customer service is served in the store
in all aspects. - In charge of training, managing, hiring and delegating tasks to existing and new employees.
- Successful in keeping a 98% average within the company's LP Audit.
- Balancing store's daily deposits and productivity reports.
- Training new Cash Managers for other stores within the district
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed work flow to exceed quality service goals.
- Adhered to all confidentiality requirements at all times.
- Strong leader of customer support staff.
Courier Driver
Go Logistics Inc
Mississauga, ON
10.2014 - Current
- Verified each delivery against shipping instructions before delivering to customers.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Loaded and secured items in trucks.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Fostered positive working relationships with customers by responding to their questions and concerns.
- Practiced safe and secure loading methods to avoid damaging goods.
- Completed all documentation neatly and accurately.
Customer Service Representative
South Creek Grounds Keeping
Mississauga, Ontario
03.2011 - 07.2015
- Managed customer calls effectively and efficiently
- Evaluated consumer reports on a monthly basis.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Organized job routes for crew team
Education
High School Diploma -
Don Mills Collegiate Institute
North YorkSkills
- Attention to detail
- Team building
- Excellent time management skills
- Customer-focused
- Floor set design expertise
- Quick learner
- POS systems expert
- Customer-focused
- Microsoft Outlook, Word and Excel
- Adherence to high customer service standards
- Floor set design expertise
- Proficient in cash management
Personal Information
District Champion
Selected to train all stores in the district on new ePOS
Timeline
Courier Driver
Go Logistics Inc
10.2014 - Current
Customer Service Representative
South Creek Grounds Keeping
03.2011 - 07.2015
Cash Manager
Shoppers Drug Mart
02.1997 - Current
High School Diploma -
Don Mills Collegiate Institute
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