Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTIAN PONCE

West Holllywood

Summary

Highly skilled in managing complex payroll operations, including processing, distribution, and record keeping. Possess strong leadership capabilities with proven success in streamlining processes to enhance efficiency and accuracy. Skilled in leveraging deep understanding of regulatory requirements to ensure payroll compliance. Demonstrated ability to drive improvements that contribute to business success.

Overview

13
13
years of professional experience

Work History

Senior Manager, Global Payroll & Benefits

Myodetox
Los Angeles
01.2022 - Current
  • Managed global payroll operations for seven legal entities spanning Canada, England, and the U.S.
  • Managed, trained, and supervised a Payroll Administrator and Benefits Coordinator.
  • Managed payroll and benefits strategies to ensure organizational success.
  • Supervised annual processes including ACA Reporting, W-2 and T-4 distribution, bonus payroll and payroll adjustments.
  • Implemented comprehensive company framework in HRIS encompassing compensation programs and relevant employment details.
  • Reduced departmental costs by applying technological solutions.
  • Led special initiatives including system implementations, new benefits roll-outs, global policy adjustments and acquisitions.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
  • Monitored compliance with industry regulations and company policies to mitigate risk.

Payroll Manager

Burger Lounge
San Diego
01.2018 - 01.2022
  • Oversaw payroll operations across multiple states for five legal entities and 1,200 employees.
  • Responsible for supervising a Payroll Administrator
  • Developed guidelines ensuring promptness and accuracy in payroll processing, tax submissions, third-party reports, and management reporting.
  • Managed aspects of banking and tax obligations within the payroll scope.
  • Ensured accuracy and security of payroll information in HRIS.
  • Managed critical vendor relationships and maintained outstanding service quality levels.
  • Balanced and reconciled payroll accounts including 401(k), general ledger, tips and taxes.
  • Managed Worker's Compensation process covering compliance, employee classification, premium calculation and yearly audit.
  • Prepared and submitted detailed payroll reports to senior management, highlighting key metrics and identifying trends.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes, and tax code information.

Payroll Administrator

Intuit
San Diego
01.2017 - 01.2018
  • Handled international payroll operations for 15,000 employees in the U.S., Canada, and the U.K.
  • Led implementation process for the new ADP Vantage payroll platform.
  • Processed bi-weekly payroll using Workday.
  • Managed time-entry, record maintenance and leave of absence processes.
  • Assisted in preparation of monthly financial reports for management review.
  • Provided pay-related information to employees and managers on benefit plans, tax issues and payroll inquiries.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
  • Calculated and processed special payments such as bonuses, severance, and back pay.

Client Services Team Lead

ADP
El Paso
01.2015 - 01.2017
  • Served as payroll expert, providing consultation to internal and external clients.
  • Handled client escalations effectively while offering support to team members.
  • Directed operational tasks, ensuring efficient integration of new accounts.
  • Delivered comprehensive training covering compliance with payroll laws and tax rules across different jurisdictions.
  • Maintained up-to-date knowledge of industry best practices regarding customer service standards.
  • Monitored client progress and updated case files accordingly.
  • Organized workshops, seminars, and online training sessions for client services personnel on topics such as IRS legislation or upcoming changes to payroll laws.
  • Coordinated and supervised daily activities of the client services team.
  • Monitored team performance metrics to assess progress against goals and objectives.

Client Services Consultant

ADP
El Paso
01.2014 - 01.2015
  • Oversaw payroll processing and handled tax filings, amendments, and agency notices.
  • Managed client accounts nationwide, necessitating extensive knowledge of tax laws.
  • Managed payroll processing for over 5,000 clients, ensuring accurate calculation of wages, bonuses, and deductions.
  • Managed payroll and time and attendance systems.
  • Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Developed and maintained detailed payroll documentation and procedures guides.
  • Researched discrepancies in payroll data and provided corrective action when needed.

Teledata Representative

ADP
El Paso
01.2012 - 01.2014
  • Managed payroll processing for a client base exceeding 25,000.
  • Calculated payroll in accordance with FLSA and state guidelines to guarantee precision.
  • Addressed general payroll and tax-related inquiries.
  • Handled multi-state payroll processing for diverse employment regulations.
  • Ensured timely payroll delivery.
  • Responded to client inquiries and complaints, providing timely and effective solutions to maintain high service standards.
  • Monitored internal controls over payroll functions.
  • Established employee payroll files and updated existing files with new information.
  • Processed payroll information for up to 100 employees, including calculating wages and deductions.
  • Processed and issued employee paychecks, statements of earnings and deductions.

Education

Bachelor of Arts - Security Studies

University of Texas At El Paso

Certified Payroll Professional (CPP) -

PayrollOrg

Skills

  • Payroll management
  • Employee relations
  • Compensation analysis
  • Benefits administration
  • Tax compliance
  • Payroll process automation
  • Systems Implementation
  • Employee benefits administration

Timeline

Senior Manager, Global Payroll & Benefits

Myodetox
01.2022 - Current

Payroll Manager

Burger Lounge
01.2018 - 01.2022

Payroll Administrator

Intuit
01.2017 - 01.2018

Client Services Team Lead

ADP
01.2015 - 01.2017

Client Services Consultant

ADP
01.2014 - 01.2015

Teledata Representative

ADP
01.2012 - 01.2014

Bachelor of Arts - Security Studies

University of Texas At El Paso

Certified Payroll Professional (CPP) -

PayrollOrg

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