Christian Pettyjohn
Chico
Summary
Dynamic IT Technician with proven expertise at the Superior Court of California, County of Butte, enhancing productivity through streamlined support processes. Skilled in network troubleshooting and remote support, I excel in managing help desk operations while delivering exceptional user training and technical assistance. Committed to optimizing IT systems and ensuring seamless operations.
Offering solid foundation in IT principles and readiness to learn and grow in dynamic environment. Brings understanding of computer systems and basic networking, as well as skills in troubleshooting and problem-solving. Ready to use and develop technical skills and problem-solving abilities in an Analyst role.
Overview
4
4
years of professional experience
Work History
IT Technician
Superior Court of California, County of Butte
11.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
IT Specialist
Advanced Document Concepts
09.2021 - 10.2022
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Education
Computer Science
Oregon State University
Corvallis, OR12-2026
Bachelor of Science - Natural Sciences
California State University, Chico
Chico, CA05-2021
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Help desk operations
- IT documentation
- IT asset management
- User training
- Help desk management
Timeline
IT Technician
Superior Court of California, County of Butte
11.2022 - Current
IT Specialist
Advanced Document Concepts
09.2021 - 10.2022
Computer Science
Oregon State University
Bachelor of Science - Natural Sciences
California State University, Chico
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