CHRISTIAN P. CAMPOS
#4 102 Haichert Street Warman City,SK
Summary
More than15 years of experience in the hospitality industry. Proven ability to maintained high standards of customer service during high-volume, fastpaced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Qualified food service professional bringing [Number] years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
20
20
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
08.2024 - 12.2024
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Food Service Supervisor
NEW YORK FRIES
04.2023 - 07.2024
- Supervise and co-ordinate activities of staff who prepare and portion food
- Prepare and submit reports
- Maintain records of stock, repairs, sales, and wastage
- Establish work schedules; Estimate and order ingredients and supplies
- Ensure food service and quality control, Train staff in job duties, sanitation, and safety procedures
- Establish methods to meet work schedules
Store Manager
THE MILKTEA HAUS (FOUR CH MILKTEA HUB) & ROYAL WASH (Erin LAUNDRY SERVICES)
10.2021 - 03.2023
- Oversee Day to Day operations
- Maintain Budgets and optimize expenses
- Oversee recruitment and training of new employees
- Ensure employees work productively and develop professionally
- Set policies and processes
- In charge of promotion and marketing
- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
Waiter | Food Service Supervisor | Team Leader
ROYAL CARIBBEAN CRUISES
11.2010 - 12.2021
- (Daytime shift) Acted as a Restaurant Supervisor In-charge of the whole restaurant timekeeping, checking POS System in All-Dining Restaurant premises and Daily Sales, answering email from arriving guests regarding their table location (OTR)
- Provide guests with courteous and professional service, creates dining atmosphere, and enhance the overall dining experience by anticipating guest needs
- Work with other waiters to serve meals and take care of diners by setting up tables, taking orders, serving food and drinks and cleaning tables
- Communicate with the Restaurant Operations Manager regarding onboard table arrangement, daily sales
Restaurant Supervisor (Vintana)
SHANGRI-LA BORACAY RESORT & SPA
01.2009 - 06.2010
- Assigned different task to the waiter on station
- Assisted VIP guests on their different needs in the Restaurant
- Communicate with the Restaurant Manager regarding restaurant operations
- Keep track of staff’s daily attendance
- Gather staff for daily briefing regarding restaurant operations and update
Room Service, Banquet Waiter, Waiter & Bartender
OCEAN PLACE RESORT & SPA
06.2007 - 09.2007
- Attending guest needs on their respective orders
- Making Cocktail, Mocktails and serving Wine, liquor etc
- On the guest liking
- Taking calls and prepare guest orders
- Anticipate guests’ needs and exceed customer service expectations
- Present in professional appearance and mannerisms
Room Service & Banquet Waiter
CAREFREE RESORT & SPA ARIZONA
10.2006 - 06.2007
- Assist with the complete setup and breakdown of the banquet area
- Relay food and beverage orders
Assistant Waiter
EDSA SHANGRILA HOTEL
12.2005 - 05.2007
- Directing guests to necessary services and features, and leading guests on tours of the location
- Assisting with event preparation, set up, and closing, including setting up and packing away tables, table cloths and place settings, and buffets
- Supporting other staff to ensure guest satisfaction
- Adhering to safety and quality regulations
Assistant Waiter
MANDARIN ORIENTAL HOTEL
08.2005 - 12.2005
- Attending guest needs on their respective orders
- Clearing dirty dishes on the assigned station
- Serving and attending guest needs
- Preparing and refilling beverages, assisting servers with processing payments, removing trash, and sanitizing restaurant menus
Banquet Waiter
MAKATI SHANGRILA HOTEL
02.2005 - 07.2005
- Greeting guests as they enter a venue and helping them to find their seats
- Seeing to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages
- Circulating the room with trays of appetizers and beverages
Education
Bachelor of Science in Commerce - Business Management
Manila Central University
01.2002
Skills
- Ability to lift50-75 pounds and stay comfortable on their feet for the entire shift
- Excellent time management and the ability to prioritize tasks
- Positive attitude and teamwork skills
- Effective communication, both written and verbal
- Extreme attention to detail and quality
- Ability to follow verbal directions in a fast-paced and dynamic environment
- Bartending and Barista
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
Languages
English
Full Professional
Timeline
Food Service Supervisor
Tim Hortons
08.2024 - 12.2024
Food Service Supervisor
NEW YORK FRIES
04.2023 - 07.2024
Store Manager
THE MILKTEA HAUS (FOUR CH MILKTEA HUB) & ROYAL WASH (Erin LAUNDRY SERVICES)
10.2021 - 03.2023
Waiter | Food Service Supervisor | Team Leader
ROYAL CARIBBEAN CRUISES
11.2010 - 12.2021
Restaurant Supervisor (Vintana)
SHANGRI-LA BORACAY RESORT & SPA
01.2009 - 06.2010
Room Service, Banquet Waiter, Waiter & Bartender
OCEAN PLACE RESORT & SPA
06.2007 - 09.2007
Room Service & Banquet Waiter
CAREFREE RESORT & SPA ARIZONA
10.2006 - 06.2007
Assistant Waiter
EDSA SHANGRILA HOTEL
12.2005 - 05.2007
Assistant Waiter
MANDARIN ORIENTAL HOTEL
08.2005 - 12.2005
Banquet Waiter
MAKATI SHANGRILA HOTEL
02.2005 - 07.2005
Bachelor of Science in Commerce - Business Management
Manila Central University
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