Christian Ortega
Coachella,CA
Summary
To obtain long term employment where I will utilize my experience to enhance the company’s goals.
Twenty-two years of progressive experience with documented success in the sales industry at various organizational levels. Dedicated employee with a strong work ethic and the ability to build lasting relationships. Experienced in customer service and sales and marketing. Adapt at communicating effectively with customers, vendors, and staff. Able to motivate co-workers to perform to their maximum potential. Exceptional organizational and planning skills, adaptable, and I enjoy new challenges. Fluent in English and Spanish.
Professional automotive manager with proven ability to drive sales, optimize inventory, and enhance customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in sales strategy, negotiation, and customer relationship management. Reliable leader with keen eye for market trends and business growth opportunities.
Overview
22
22
years of professional experience
Work History
Used Car Manager
Unicars Honda
06.2020 - 07.2024
- Appraise all incoming used vehicles
- Head of purchasing inventory from walk ins, service, auctions or leads buying program
- Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis
- Involved with sales personal hiring, keep track of the performance of all used-vehicle sales employees
- Prepares and administers an annual operating forecast and budget for the used-vehicle sales department
- Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership
- Keep track of results of auction purchases and compares gross profits of auction vehicles with those of trade-ins
- Work with Body repair shops, and vendors to secure proper reconditioning of all vehicles
Acquisitions Director
Toyota of the desert
10.2015 - 03.2020
- Manage a team of 3 individuals to interact with current owner and service based customers to acquire used car inventory
- Head of used vehicle purchasing utilizing several lead services
- Finalize vehicle inspections and appraisals
- Establish relationships with vehicle wholesalers to secure vehicle buy bids and acquire new car inventory
VP and Marketing Director
Ortega & Sons Produce
10.2011 - 12.2014
- Supervisor day labors for plantation and harvesting of crops
- Head of supplies: buying materials
- In charge of sales, meet with vendors to secure purchase of produce
Business Manager/Team Manager
Unicars Honda
05.2010 - 10.2011
- Work with Prime and Sub prime banks to secure financing to everyday customers
- Create sales of $200,000-$275,000 on a monthly basis
- Greet customers, answer all customer phone calls and return customer phone calls in a timely manner regarding financial services and needs
- Run a sales force of 6-8 Honda Certified Sales Professionals
- Training in Product and Financial Presentation to Sales staff
Internet Sales Manager
Fiesta Ford
04.2003 - 05.2010
- Work effectively with all levels of customers to develop and maintain high customer satisfaction goals
- Handled customer concerns and complaints
- Work ethics required little or no supervision
- Maintained safe creative strategies
- Created sales of approximately $10,000 - $25,000 per day/night
- Exceed in statistics and productivity
- Maintained company vehicles in accordance to company policies
- Greet customers, answer all customer phone calls and return customer phone calls in a timely manner
- Run Internet/Fleet Department, Secure major commercial Accounts for Dealer
Installer
Southwest Dealer Service
07.2002 - 04.2004
- Completed installs in a timely manner
- Assigned job duties to employees
- Assessed customers needs accurately and efficiently
- Solved customer complaints accordingly and effortlessly
- Provided excellent service of the utmost quality to customers
- Processed work orders
- Typed up proposals under tight time constraints
- On call for customer roadside assistance due to security system failure
Education
two year of general studies -
College of the Desert
Palm Desert, CADiploma -
Coachella Valley High School
Coachella, CASkills
- Sales
- Customer Service
- Sales and Marketing
- Effective Communication
- Motivation
- Organizational Skills
- Planning
- Bilingual (English and Spanish)
- Customer service
- Sales team leadership
- Purchasing
Accomplishments
- Ford Motor Company Customer Service Master Certification Award
- P.S.A Professional Service Association Award
- Ford Oval Master Certification
- Ford Star Partnership Award
- Honda Business Management Certification
- Honda Product Certification
- Toyota Product Certification
- Service writer/tire sales certification
Timeline
Used Car Manager
Unicars Honda
06.2020 - 07.2024
Acquisitions Director
Toyota of the desert
10.2015 - 03.2020
VP and Marketing Director
Ortega & Sons Produce
10.2011 - 12.2014
Business Manager/Team Manager
Unicars Honda
05.2010 - 10.2011
Internet Sales Manager
Fiesta Ford
04.2003 - 05.2010
Installer
Southwest Dealer Service
07.2002 - 04.2004
Diploma -
Coachella Valley High School
two year of general studies -
College of the Desert
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