Christian MULUME MATABA
Edmonton,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
EPCOR
09.2005 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Proved successful working within tight deadlines and a fast-paced environment.
Shipping and Receiving Lead
Synex Controls
06.2002 - 09.2005
- Streamlined shipping and receiving processes by implementing an efficient inventory management system.
- Reduced order processing time with effective communication between departments for seamless workflow.
- Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
Education
High School Diploma -
Bwindi
Bukavu07.1997
Skills
- Account Updating
- Scheduling
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
Languages
English
Full Professional
French
Full Professional
Swahili
Native or Bilingual
Timeline
Customer Service Representative
EPCOR
09.2005 - 01.2025
Shipping and Receiving Lead
Synex Controls
06.2002 - 09.2005
High School Diploma -
Bwindi
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