Graduated in April 2022 from the Protection, Security, and Investigations program with President’s Honours, at Durham College, with 15+ years of work experience. Aiming to leverage a proven knowledge of customer communications, conflict resolution, and relationship management skills. Frequently praised as adaptable by peers. Successful at keeping callers calm and gathering the required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Hi, I’m
CHRISTIAN MORELLO
Whitby,ON
Summary
Overview
8
years of professional experience
1
Certificate
Work History
Toronto Police Service
911 Emergency Dispatcher
11.2022 - Current
Job overview
- Emergency Call Management: Responded to emergency calls, efficiently gathering critical information from callers and dispatching appropriate emergency services to the scene. Maintained composure and clarity during high-stress situations to ensure accurate recording and transmission of information.
- Dispatch Coordination: Utilized advanced dispatch systems to assign and coordinate police units to incidents based on their proximity, availability, and expertise. Collaborated with officers on the ground to provide real-time updates and support, ensuring seamless communication throughout the duration of incidents.
- Resource Allocation: Effectively managed limited resources by assessing the severity of each situation and prioritizing responses accordingly. Adapted to dynamic situations, adjusting resource deployment to optimize emergency response times and overall public safety.
- Crisis Resolution: Assisted in managing critical incidents by providing essential information to responding officers, including suspect descriptions, vehicle information, and potential risks. Remained composed and professional while communicating with callers and officers, offering support and guidance during high-stress scenarios.
- Documentation and Record-Keeping: Maintained accurate and comprehensive logs of all incoming calls, dispatch activities, and officer responses. Ensured compliance with legal and departmental regulations, guaranteeing the integrity of recorded information for future reference and legal proceedings
Pickering Casino And Resort
Cage & Coin Dual-Shift Manager
04.2022 - 11.2022
Job overview
- Managed and supervised a team of cashiers and coin attendants, providing guidance, training, and performance evaluations to ensure a smooth and customer-focused operation.
- Monitored cash flow within the casino, including cashiers' tills, coin dispensers, and currency counters, to maintain accurate and up-to-date financial records.
- Coordinated with the Finance Department to reconcile cash counts and reports, ensuring compliance with regulatory requirements and internal controls.
- Oversaw the efficient redemption of casino chips, tokens, and coins for patrons, ensuring a seamless and pleasant customer experience.
- Implemented and maintained strict security protocols, including regular audits of cash handling procedures and adherence to anti-money laundering (AML) and know your customer (KYC) regulations.
- Collaborated with the Surveillance Department to investigate and resolve discrepancies, unusual activities, and potential fraudulent transactions.
- Developed and enforced operational policies and procedures, optimizing cash handling processes to minimize errors and maximize efficiency.
- Liaised with the Cage and Coin Director to provide updates on cash management practices, financial performance, and team achievements.
- Prepared and presented regular reports on cash transactions, reconciliation outcomes, and operational challenges to the senior management team.
- Managed the procurement and maintenance of cash management equipment, such as currency counters, coin sorters, and security devices, to ensure their proper functioning.
- Assisted in the planning and execution of large-scale events, tournaments, and promotions, coordinating the additional cash needs and staffing requirements.
Pickering Casino and Resort
SECURITY OFFICER/ DISPATCHER
11.2021 - 10.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Permitted entry with escort for approved persons into secure locations
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
The Investigators Group Inc
SECURITY GUARD /LOSS PREVENTION OFFICER
07.2021 - 11.2021
Job overview
- Secured personal and company goods against robbery, vandalism, and illegal entry
- Detailed theft, access violations and other incidents with reports to boost the success of future criminal or civil remediation
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the public
- Identified violators and escorted departing personnel to guard against theft of property
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Interacted assertively but non-confrontationally with personnel and the public.
Bit Beans Arcade
BAR - MANAGER
11.2019 - 04.2020
Job overview
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Hire, train, and evaluate personnel
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Provide staff with assistance in performing difficult or complicated duties
- Plan and prepare work schedules and assign employees to specific duties
- Formulate pricing policies on merchandise according to profitability requirements
- Visit retailers and sales representatives to promote products and gather information
- Keep records pertaining to purchases, sales, and requisitions
- Inventory stock and reorder when inventories drop to specified levels.
Neurolink English Academy
ENGLISH TEACHER
07.2018 - 09.2019
Job overview
- Prepare course materials such as syllabi, homework assignments, and handouts
- Evaluate and grade students' class work, assignments, and papers
- Initiate, facilitate, and moderate classroom discussions
- Maintain student attendance records, grades, and other required records
- Collaborate with colleagues to address teaching and research issues
- Participate in student recruitment, registration, and placement activities
- Participate in campus and community events
- Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
EB Games
STORE MANAGER
03.2016 - 06.2018
Job overview
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and timecards
- Establish and implement policies, goals, objectives, and procedures for their department
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Keep records of purchases, sales, and requisitions.
Education
Durham CollegeOshawa, ON
Diploma from Law Enforcement , Law Enforcement
05.2022
University Overview
GPA: 4.0, GPA: 90% or higher in every course. Protection, Security, and Investigation - Law Enforcement Candidate (Expected graduation
Skills
- Word, PowerPoint, Excel, Unreal Engine, Java, HTML5, C, GIS, Amanda7, iTrack OLG, GCGC iTrack
- Loss prevention knowledge
- Security Regulation Enforcement
- Team Player
- Crisis Management Plans
- Pattern Recognition
- Criminal Law Knowledge
- Crime Prevention Methods
- Asset Securing
Certification
Landmark Forum - Leadership Certificate AGCO Category 2 Gaming License Use of Force Theory Smart Serve Certified CPR Level C & AED Security Guard License TESL Certified
Additional Information
Additional Information
- ADDITIONAL INFORMATION , Additional Information Awards & Honors: , Achieved Honor Roll for Semester 1 Achieved Honor Roll for Semester 2 Achieved Honor Roll for Semester 3 Achieved Honor Roll for Semester 4 Will finish school this April/2022 on the Dean's list Completed a placement pilot program for Durham College in the towns of Whitby, Stouffville, and Markham .
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
911 Emergency Dispatcher
Toronto Police Service
11.2022 - Current
Cage & Coin Dual-Shift Manager
Pickering Casino And Resort
04.2022 - 11.2022
SECURITY OFFICER/ DISPATCHER
Pickering Casino and Resort
11.2021 - 10.2022
SECURITY GUARD /LOSS PREVENTION OFFICER
The Investigators Group Inc
07.2021 - 11.2021
BAR - MANAGER
Bit Beans Arcade
11.2019 - 04.2020
ENGLISH TEACHER
Neurolink English Academy
07.2018 - 09.2019
STORE MANAGER
EB Games
03.2016 - 06.2018
Durham College
Diploma from Law Enforcement , Law Enforcement
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