Christian Mizero
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bell Canada
04.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist
YMCA
03.2020 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Insuarance Advisor
Bilingual Insurance Advisor
10.2018 - 02.2020
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
Education
Bachelor's - Business Information Technology
University of Rwanda
Kigali,Rwanda09.2020
Skills
- Problem-Solving
- Customer Support
- Call center experience
- Call Management
- Database Management
- Time Management
- Communication
- Creativity
- Critical Thinking
Languages
English
Native or Bilingual
French
Limited Working
Latin
Professional Working
Timeline
Customer Service Representative
Bell Canada
04.2022 - 04.2024
Receptionist
YMCA
03.2020 - 03.2022
Insuarance Advisor
Bilingual Insurance Advisor
10.2018 - 02.2020
Bachelor's - Business Information Technology
University of Rwanda