Christian Meza-Lopez

Served as a trusted advisor to customers by evaluating financial situations, understanding needs, and presenting tailored vehicle financing and purchase options. Managed a team of 7 sales representatives, overseeing lead distribution, performance coaching, and daily workflow. Handled 200+ inbound/outbound calls and 200+ emails daily, maintaining high customer satisfaction. Utilized CRM and lead management systems (VinSolutions, CRM, ProVision, AutoTrader) to track customer interactions, follow-ups, and deal progress. Processed necessary documentation including DMV records, ensuring accuracy, compliance, and timely submission. Worked 14-hour shifts in a fast-paced environment, consistently meeting or exceeding sales targets.

Performed preventative maintenance services including oil changes, fluid exchanges, filter replacements, and tire rotations. Conducted multi-point safety inspections and advised customers on recommended services based on vehicle condition. Trained new technicians on service procedures, equipment usage, and systems. Ensured accurate service documentation and upheld Valvoline quality standards.

Curated personalized device, plan, and service recommendations to customers. Executed advanced device diagnostics and account support. Consistently surpassed sales objectives through refined communication and solution-driven consulting. Ensured seamless activation, upgrade, and service transactions with meticulous attention to detail. Upheld elevated store presentation standards and optimized product displays for maximum engagement.