Christian Marquez
Summary
Dedicated and service-oriented food service professional with over 7 years of experience in healthcare facilities, quick-service restaurants, and the hospitality sector. Expertise in food safety, team supervision, and exceptional customer service, consistently maintaining high standards of quality and sanitation. Recognized for strong leadership abilities, organizational skills, and effective communication, contributing to seamless operations and enhanced customer satisfaction. Committed to fostering a positive dining experience while ensuring compliance with health regulations and industry best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dietary Aide / Cook
District Of Kenora Home for the Aged-Princess Court Longterm Care Home
07.2022 - 09.2025
- Assist in preparation and service of meals in compliance with health and safety standards.
- Support dietary managers in delivering nutritional services to residents.
- Ensure accuracy in resident dietary requirements and food safety practice
- Assisted with meal preparation and serving for residents, ensuring adherence to dietary restrictions.
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in menu planning to meet residents' dietary needs and preferences.
Night Auditor
Holiday Inn Express Hotel
09.2023 - 09.2025
- Managed night audit processes, verifying room charges and resolving discrepancies efficiently.
- Collaborated with front desk staff to streamline check-in/check-out procedures, enhancing guest experience.
- Monitored security systems to ensure safety of guests and property throughout overnight hours.
- Generated comprehensive reports summarizing financial performance and occupancy rates for management review.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Dietary Aide/Cook/Housekeeping Aide
Red Lake Margaret Cochenour Memorial Hospital
09.2021 - 07.2022
- Prepared and served meals for patients and daycare nourishment programs.
- Maintained therapeutic diet requirements and contributed to menu development.
- Performed housekeeping duties, terminal cleaning, and safety inspections.
- Collaborated with nursing staff to address residents' specific dietary requirements.
- Maintained cleanliness and organization of kitchen and dining areas.
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Operated cleaning equipment including floor scrubbers and vacuum cleaners efficiently.
- Ensured adherence to sanitation regulations, conducting regular inspections of kitchen facilities and equipment.
Food Service Supervisor
Tim Hortons (RDRL Inc)
04.2021 - 07.2022
- Supervised staff in food preparation, portioning, and quality control.
- Ensured compliance with sanitation and operational procedures.
- Assisted with inventory, reporting, and customer service.
- Supervised daily food service operations to ensure high standards of quality and safety.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Enforced health regulations and safety protocols to ensure compliance across all areas of service.
Night Auditor
Super 8 Hotels (Wyndham Group)
01.2022 - 05.2022
- Handled guest check-ins/outs, reservations, and payments.
- Conducted night audits and resolved discrepancies.
- Maintained welcoming reception area and supported administrative tasks.
- Oversaw nightly operations, ensuring front desk procedures adhered to company standards.
- Managed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Reconciled daily financial transactions, identifying discrepancies to maintain accuracy.
- Generated detailed reports for management review, highlighting occupancy rates and revenue trends.
Restaurant Supervisor
Pizza Hut (Thunder Pizza Ltd)
03.2019 - 12.2020
- Coordinated staff activities and maintained food safety compliance.
- Supported daily store operations, inventory control, and customer interactions.
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Coordinated schedules and assignments to maintain efficient workflow during peak hours.
- Developed training materials to enhance team performance and improve service delivery consistency.
Restaurant Supervisor
Five Guys Burgers and Fries (Al Sayer Franchising Co.)
05.2016 - 02.2019
- Trained and supervised staff in accordance with HACCP standards.
- Monitored quality control and implemented operational improvements.
- Motivated team to achieve sales and service goals.
- Coordinated scheduling for staff, balancing labor costs with service demands effectively.
- Led quality assurance initiatives, consistently achieving high standards in food preparation and presentation.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
Associate of Science - Computer Technology And Networking
Philippine Science And Technology College
PhilippinesSkills
- Food safety compliance
- Team leadership
- POS system operation
- Skilled in delivering clear communication and service excellence
- Organizational skills
- Strong work ethic
- Multitasking and organization
- Front desk operations
- Problem-solving
- Punctual and dependable
- Teamwork and collaboration
- Decision-making
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Resolved product issue through consumer testing.
- Documented and resolved variances which led to expenses profitability.
- Achieved wellness of the residents and patients through effectively helping with nursing team.
Languages
English
Full Professional
Certification
- Safe Food Handler Certification – North Western Ontario Health Unit (Expiry: July 2030)
- Standard First Aid & CPR/AED Level C(Intermediate) – Canadian Red Cross (July 2028)
- Smart Serve Ontario – Responsible Liquor Handling (Expired May 2023)
- Supervising Food Safety in Catering – Level 2 & 3 (Chartered Institute, UK – No Expiry)
Timeline
Night Auditor
Holiday Inn Express Hotel
09.2023 - 09.2025
Dietary Aide / Cook
District Of Kenora Home for the Aged-Princess Court Longterm Care Home
07.2022 - 09.2025
Night Auditor
Super 8 Hotels (Wyndham Group)
01.2022 - 05.2022
Dietary Aide/Cook/Housekeeping Aide
Red Lake Margaret Cochenour Memorial Hospital
09.2021 - 07.2022
Food Service Supervisor
Tim Hortons (RDRL Inc)
04.2021 - 07.2022
Restaurant Supervisor
Pizza Hut (Thunder Pizza Ltd)
03.2019 - 12.2020
Restaurant Supervisor
Five Guys Burgers and Fries (Al Sayer Franchising Co.)
05.2016 - 02.2019
Associate of Science - Computer Technology And Networking
Philippine Science And Technology College
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