Christian Lopez
Santa Ana
Summary
Retail Sales Lead experienced in managing sales teams and driving revenue growth while enhancing customer satisfaction. Achieved team development and sales goals through effective leadership and strategic planning. Coach with expertise in girls' softball and high school baseball, implementing tailored strategies that improve player performance and foster team cohesion.
Overview
4
4
years of professional experience
Work History
Retail Sales Lead
Shoe Palace
Santa Ana
11.2024 - Current
- Implemented visual merchandising standards to enhance store presentation.
- Organized merchandise displays to attract customers and promote sales.
- Increased store sales by cross-selling complementary items.
- Greeted customers promptly to enhance their shopping experience., answered questions, and provided assistance with selections.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed strong relationships with customers through effective communication skills.
- Monitored team performance and provided constructive feedback regularly.
- Tracked daily sales figures to identify trends in customer purchases or preferences.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records of transactions including sales receipts, discounts offered.
- Provided support for management by completing assigned tasks in a timely manner.
- Stocked shelves daily to maintain organized and accessible displays. Remove 'and' at the beginning supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Managed inventory levels and organized stockroom efficiently.
Retail Sales Lead
Orange Army Navy
Orange
08.2022 - 11.2024
- Led team in daily sales operations and customer engagement.
- Assisted customers in product selection and provided personalized recommendations.
- Developed strong relationships with customers through effective communication skills.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Organized merchandise displays to attract customers and promote sales.
- Managed inventory levels and organized stockroom efficiently.
Education
High School Diploma -
Legacy College Prep
Santa Ana, CA06-2023
Skills
- Sales analytics
- Customer service
- Effective communication
- Conflict resolution
- Relationship building
- Team leadership
- Time management
- Problem solving
- Safety awareness
- Instructional techniques
- Peer mentoring
- Sports coaching
Affiliations
- Volunteer at Boys and Girls Club
- High School Baseball Coach
- 12U Girls Softball Coach
Timeline
Retail Sales Lead
Shoe Palace
11.2024 - Current
Retail Sales Lead
Orange Army Navy
08.2022 - 11.2024
High School Diploma -
Legacy College Prep