Christian Kristani
Vaughan
Summary
Provides exceptional customer service while working collaboratively as part of a team. Handles and resolves conflicts with customers effectively, demonstrating strong interpersonal and de-escalation skills. Delivered high standards of service and a positive attitude with diverse groups of customers. Developed and implemented social media strategies to engage community members, build trust, and improve outreach. Maintained public relations through several social media platforms. Analyzed social media metrics to assess community engagement, using data to optimize content strategy and public messaging. Led community outreach campaigns to strengthen relationships and trust with diverse client groups. Managed high-stakes negotiations and communications to foster profitable business relationships. Earned a Business Marketing Degree.
Overview
4
4
years of professional experience
Work History
Wait Staff
Napoli Centrale Restaurant
05.2024 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Social Media Marketing Manager
Backdoor
09.2023 - 05.2024
- Developed and implemented social media strategies to engage community members, build trust, and improve outreach
- Maintained public relations through several social media platforms
- Analyzed social media metrics to assess community engagement, using data to optimize content strategy and public messaging
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Marketing and Sales Manager
Royal Legacy Marketing
04.2021 - 08.2021
- Led community outreach campaigns to strengthen relationships and trust with diverse client groups
- Managed high-stakes negotiations and communications to foster profitable business relationships
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Business Marketing Degree -
Seneca College of Applied Arts and Technology
12.2023
Skills
- Provides exceptional customer service while working collaboratively as part of a team
- Handles and resolves conflicts with customers effectively, demonstrating strong interpersonal and de-escalation skills
- Developed and implemented social media strategies to engage community members, build trust, and improve outreach
- Maintained public relations through several social media platforms
- Analyzed social media metrics to assess community engagement, using data to optimize content strategy and public messaging
- Led community outreach campaigns to strengthen relationships and trust with diverse client groups
- Managed high-stakes negotiations and communications to foster profitable business relationships
Languages
English
Italian
Spanish
Albanian
Timeline
Wait Staff
Napoli Centrale Restaurant
05.2024 - Current
Social Media Marketing Manager
Backdoor
09.2023 - 05.2024
Marketing and Sales Manager
Royal Legacy Marketing
04.2021 - 08.2021
Business Marketing Degree -
Seneca College of Applied Arts and Technology
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