Christian Kayembe

Duties Included but not limited to:

Ensure that the business meets regulatory requirements such as AML & KYC by:

• Full and accurate assessment of
  customers documentations in term of their legitimacy and executing detailed document review to ensure that all assigned documents are accurate and complete for the following markets: Canada, France, England and new zealand.
• Withhold & release of certain transactions when required to do so.
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders.
• Updating customers details & communicating with 3rd parties and other relevant stakeholders within and outside the business.
• Emails internally and externally in a timely manner.
• Dedicated phone calls to Ontario based customers to confirm personal details.
• Verified client information by analyzing existing evidence on file.
• Determined appropriateness of transactions to protect organization and minimize risk.

Duties included:

Meticulous Account Evaluation Specialist | Ensuring Accuracy and Compliance: Detail-oriented professional with a sharp focus on conducting thorough and precise assessments of accounts, transactions, and related documentation. Dedicated to maintaining accuracy and compliance while delivering exceptional service to clients

Comprehensive Transaction Review | Capturing and Updating Relevant Information: Expertly reviewed client transactions, ensuring detailed and accurate updates are recorded. Conducted comprehensive assessments of account information using internal control reviews, meticulously documenting key details across various software applications

Transparent Reporting and Record-Keeping | Identifying Non-Compliant Clients: 📄
Diligently reported and recorded details of clients who do not meet legitimacy standards, facilitating transparency and compliance efforts. Extracted critical information and reviewed reports to identify any incongruencies, proactively addressing potential compliance issues.

• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Developed training materials for French speaking customer service representatives.
• Provided language translation services for customer service inquiries.
• Processing and taking ownership of all
  incoming and outgoing contacts in a multimedia environment 􀀀
  Execute outbound campaigns to identified customers.

Executed the following duties for Amazon.com ; Amazon.fr and Amazon.Uk:

• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Moderating all customers reviews, discussions platforms and respond to email queries.􀀀
• Inbound calls taking to provide excellent customer service.
• Assisted customers with product selection, troubleshooting and problem resolution.
• Responded to customer calls and emails to answer questions about products and services.