NIYIGENA EUGENIE
Beauharnois,Canada
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
10
10
years of professional experience
Work History
Entrepreneurship Trainings Attendant
Feng College Montreal
03.2023 - 10.2023
Cashier Agent
Investec Bank Limited
07.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Caisse & Warehouse Agent
Nakumatt Supermarket
02.2020 - 06.2021
- Verified quantity and description of materials received by checking merchandise against packing list.
- Coordinated shipment scheduling with carriers to ensure timely delivery of products to customers while minimizing transportation costs.
- Implemented effective safety measures throughout the facility, resulting in a significant decrease in workplace accidents.
- Increased order accuracy by carefully picking, packing, and double-checking items before shipment.
- Operated various types of material handling equipment safely and efficiently, reducing manual labor requirements.
- Proactively identified and resolved potential bottlenecks in the warehouse workflow, ensuring smooth operations during peak periods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Logistics and Procurement assistant
MTN (Telecom Company)
05.2018 - 01.2020
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Organized distribution plans, delivery locations and technical specifications for [Product or service].
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Coordinated with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
- Managed contract negotiations with vendors to secure favorable terms for the company, balancing cost considerations with quality assurance requirements.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Established strong relationships within industry networks to stay informed about updates in regulations or technology advancements that may impact procurement decisions.
- Utilized software to order, track and invoice product shipments.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
Warehouse Agent
MTN (Telecom Company)
11.2017 - 03.2018
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Collaborated with team members to meet deadlines and complete tasks in a timely manner.
- Ensured accurate inventory counts through regular cycle counting and reconciliation efforts.
Call Center Agent
MTN (Telecom Company)
08.2016 - 09.2017
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Balanced competing priorities under pressure without compromising the quality of service provided.
Caisse & Cashier
Simba Supermarket
06.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Protocol/Receptionist Assistant
Top Tower Hotel
01.2014 - 05.2015
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Certificate of Entrepreneurship in Business - Business Analysis And Process Management
Montreal Fengye College
Montreal10.2023
Bachelor of Science - Logistics And Supply Chain Management
Mount Kenya University
Kigali08.2018
High School Diploma -
APE Rugunga
Kigali01.2014
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Guest Relations
- Tool management
- Customer Service
- Excellent Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of tasks.
Canadaimmigrationstatus
Permanent Resident
Personal Information
- Date of Birth: 06/26/1992
- Gender: F
Languageinformation
- English, Professional
- French, Medium
Languages
English
Professional Working
French
Limited Working
Timeline
Entrepreneurship Trainings Attendant
Feng College Montreal
03.2023 - 10.2023
Cashier Agent
Investec Bank Limited
07.2021 - 10.2022
Caisse & Warehouse Agent
Nakumatt Supermarket
02.2020 - 06.2021
Logistics and Procurement assistant
MTN (Telecom Company)
05.2018 - 01.2020
Warehouse Agent
MTN (Telecom Company)
11.2017 - 03.2018
Call Center Agent
MTN (Telecom Company)
08.2016 - 09.2017
Caisse & Cashier
Simba Supermarket
06.2015 - 07.2016
Protocol/Receptionist Assistant
Top Tower Hotel
01.2014 - 05.2015
Certificate of Entrepreneurship in Business - Business Analysis And Process Management
Montreal Fengye College
Bachelor of Science - Logistics And Supply Chain Management
Mount Kenya University
High School Diploma -
APE Rugunga
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