Christian Hope
Sacramento,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Health Net Medical
05.2022 - 10.2023
- Coordinated referral management with clinic staff to provide optimal access to specialty care.Assisted patients in understanding how insurance coverage works and calculated copays.Managed 20 incoming phone calls per the hour to resolve patient inquiries and refer calls to appropriate departments.Also Made outbound calls to members to confirm PCP/PPG changes for there account.Communicated regularly with patients about billing issues, appointments and procedures.
Call Center Representative
Aerotek
11.2021 - 04.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Cashier Home
Depot
11.2018 - 01.2020
- Maintained customer satisfaction with quick and professional handling of product returns.Resolved customer complaints and maintained clean and tidy checkout area.Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.Handled approximately daily credit and cash transactions for customers with accuracy and speed.Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Sears
03.2017 - 05.2018
- Developed and actualized customer service initiatives to decrease wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CASkills
- Caring and Empathetic
- Resolving Problems
- Quality Assurance Controls
- Client Communication
- Customer support
- Documentation and reporting
Timeline
Call Center Representative
Health Net Medical
05.2022 - 10.2023
Call Center Representative
Aerotek
11.2021 - 04.2022
Customer Service Cashier Home
Depot
11.2018 - 01.2020
Customer Service Associate
Sears
03.2017 - 05.2018
High School Diploma -
Hiram W. Johnson High School
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